according to the service manager at the Old Orchard store in IL, they will first replace everything, and will only give you a new one when something needs to be replaced for the second time.
My story however is a little different.
First my hd was replaced.
That didn't fix the problem, and they replaced the monitor a week later.
I had been complaining that it had been working very slow.
When i came in the third time with a different problem, I told them that i had been omplaining about the computer working slow, on top of the other problems i was having.
They said that their notes didnt show that i complained of it working slowly.
They determined that it was the logic board this time, and sent it away to a repair facility in texas.
I got a call a few days and they said that the technician found a foreign substance on the logic board and the superdrive, and that there was structural damage, and it would be 1200 to replace and my warrant had been voided.
I contacted the store that had replaced my hd and my monitor, and they escalated the issue.
Texas sent them my laptop, and they called me saying they found a brown stop on my superdrive.
I kept reminding them that they opened the computer twice in the last month, and that i have never had any liquids spilled.
Finally they agreed to replace my laptop for a new one.
My story however is a little different.
First my hd was replaced.
That didn't fix the problem, and they replaced the monitor a week later.
I had been complaining that it had been working very slow.
When i came in the third time with a different problem, I told them that i had been omplaining about the computer working slow, on top of the other problems i was having.
They said that their notes didnt show that i complained of it working slowly.
They determined that it was the logic board this time, and sent it away to a repair facility in texas.
I got a call a few days and they said that the technician found a foreign substance on the logic board and the superdrive, and that there was structural damage, and it would be 1200 to replace and my warrant had been voided.
I contacted the store that had replaced my hd and my monitor, and they escalated the issue.
Texas sent them my laptop, and they called me saying they found a brown stop on my superdrive.
I kept reminding them that they opened the computer twice in the last month, and that i have never had any liquids spilled.
Finally they agreed to replace my laptop for a new one.
