How many replacements until I get a working new Mac Pro?

Discussion in 'Mac Pro' started by madgremlin, May 19, 2014.

  1. madgremlin macrumors newbie

    Joined:
    Feb 27, 2014
    #1
    I am just wondering if anyone else has the myriad of problems I have had in getting A SINGLE, WORKING NEW MAC PRO delivered. I am currently about to return my THIRD DEFECTIVE late 2013 nMP 6-core with D700s. Thats right - so far, I have been shipped three machines that do not perform to spec.

    The original purchase and the first replacement both shared the same problem - the wifi was not recognized when booting cold; but the wifi card is recognized on a Restart and works nominally. Addition, both machines would eject firewire drives once all were recognized by the system and addressed, only to be remounted a few seconds later and (for the most part) stabilizing. More on this in a moment.

    I received this latest replacement (#3 of 3 so far), plugged it in, attached a few drives and a monitor to check it. Finally - a machine that always recognized the Wifi card on boot! So I packed up unit #2 and dropped it at my nearby FedEx. A few hours later, I connected #3 to everything I use for editing. But when I turn it on, I can now only get any 2 of the 3 monitors working at any time.

    Yes - I am well aware you need at least one dual-link DVI (Monitor #1 is single link, Monitor #2 is dual-link#3 is HDMI), and the displays need to be distributed across all three busses. Check. But no combination would get all three monitors to work at once - it was as if it this machine refused to recognize one cable was dual-link; when I first received the original in March, I was not aware of the dual-link issue and was trying with two single-link adapters at first. My current results mirrored that first attempt,like a shell game when you only get two of three in any combo.

    I disconnected all peripherals - no change. I zapped the PRAM, no change. When I went to zap the PRAM a second time, I pressed P-R-Ctrl option at boot (instead of Commanbd Option) by accident, which begins the process of installing a new System download from Apple. But Lo and Behold - ALL THREE SCREENS LIT UP!!! For whatever reason, this little subroutine was able to get all three outputting - so it wasn't that my adapter suddenly broke in the act of disconnecting from one machine and reconnecting to another. It was either a hardware problem with machine #3 or something wankly with Mavericks. Since it was a new machine, why not re-install the system? So I did it, expecting that would be the panacea.

    So wrong.

    Reboot, and it was back to only two monitors. Only two. Dos. So, just for fun, disconnect everything, reconnect everything differently, etc etc wash rinse repeat..

    So - now I get to spend a few more hours talking with tech reps while they go through all of the motions that the engineers require, wasting my time for yet a THIRD defective machine. And hope that this time it gets slated for replacement immediately, instead of trying A, B, C and D for a computer that should arrive in perfect working order OUT OF THE BOX.

    As far as Firewire - I have two dozen legacy video drives, all FW800 and Western digital. And all of mine have had the same problem with premature ejection (and the warning pop up about not ejecting correctly) with all three nMP's that have been on this desk. According to the best tech support person I have ever met (and he left Apple last week; talk about timing), this problem is known and the correction is installing updated firmware from the manufacture.

    This strikes me as very peculiar, as Apple promised backward compatibility via TB adapter (I have two, and both have the same effect). If using the nMP with FW requires installing new firmware on FW drives purchased as late as this January, their statement rings very hollow. If this is, indeed, a problem that Apple refuses to address and instead leaves it up to manufacturers (and not all seem to be following suit), how can they say there is compatibility at all? Even stranger-- isn't FW a standard? So I get it - they can conveniently say they aren't responsible because they are peripherals and pass the buck. If that's the case, I'd say their engineers are being lazy and their marketers have taken to the cusp of lying. Crappy way to do business.

    My order went in on Jan 2. I still don't have a working machine. Guess who has two thumbs and is considering a Dell with Premier?

    So Here's the Question:
    Anyone else have any nightmare experiences like this? My story means either I am doing everyone a favor and aggregating all the defective product, or Apple is really screwing up with this model. I am especially curious which models are having the worst time of it. So if you have had to exchange a new Mac Pro for technical problems - please chime in with the model information and issue. I'd like to know this isn't some weird Karma being visited upon this Mac enthusiast since the 512k.
     
  2. theSeb macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
    #2
    No, I have not had a single problem. Your story proves nothing from a statistical point of view.
     
  3. mikes79 macrumors newbie

    Joined:
    Feb 14, 2014
    #3
    re:

    I ordered a 6c/512gb/d700 model in December and it arrived in February. I have experienced no wifi issues. I did experience issues with a OWC Voyager Q when I attempt to use it over USB3. but this was definitely caused by older firmware.

    And the support fix required the device to be hooked up to a Windows XP machine to update the firmware. The firmware update process ended up bricking the enclosure. Needless to say it will be the last time that I ever purchase anything from OWC; it's downright criminal for such a Apple centric company to require a XP box for a firmware update.

    I replaced my OWC storage with the following two products:

    http://www.highpoint-tech.com/USA_new/series_RocektStor_Thunderbolt.htm

    http://www.promise.com/promotion_page/promotion_page.aspx?region=en-US&rsn=166

    I have been very happy every since. Zero problems with my Mac Pro under Mavericks or Windows 8.1.

    M

     
  4. jenzjen macrumors 68000

    Joined:
    Aug 20, 2010
    #4
    think the display issue is due to 10.9.3, is that what your latest nMP is running? if so, there's no consistent fix as of yet, apple needs to patch it.
     
  5. elien macrumors newbie

    Joined:
    May 9, 2014
    #5
    Received my 3rd defective nmp also but for different reasons than yours....here i go:

    First nmp had some strange issues and to make a long story short they couldn't figure out what was causing the problem

    second nmp was delivered and all seemed fine, then by coincidence i noticed that the port lights don't lit up when moving the computer around...contacted apple again and they again offered to send me a new one...

    Received my 3rd nmp and guess what this one had the same problem as the second delivery...the lights didn't work when moving the computer around (when computer was turned off, when turned on everything worked fine)

    Contacted Apple again and the guy (an apple care senior advisor) i spoke to now has to check a few things as he stated and will get back to me in "a few days":confused:

    3 brand new machines all with defects...to tell you the truth i was actually embarrassed to again contact Apple for the 3rd time to tell them also this machine is not working the way it should...
     
  6. greenmeanie macrumors 6502a

    greenmeanie

    Joined:
    Jan 22, 2005
    Location:
    AmigaWarez
  7. sigmadog macrumors 6502a

    sigmadog

    Joined:
    Feb 11, 2009
    Location:
    near Spokane, WA
    #7
    Don't you mean when the "when the computer was in sleep mode"? I wouldn't expect anything to light up when the machine is completely powered down...
     
  8. Jim-H macrumors member

    Joined:
    Dec 31, 2013
    #8
    Your issues sound more software related (drivers) than hardware related. Certainly the 3rd monitor issue not working is due to 10.9.3 as I'm experiencing the same problem as are many others on this forum and the Apple MacPro community forum.

    Someone who has spoken with Apple techs claim a fix is coming soon, maybe even this week. Don't hold your breath though.
     
  9. brentsg macrumors 68040

    Joined:
    Oct 15, 2008
    #9
    I would agree that all sound like software issues.
     
  10. kfscoll macrumors 65816

    kfscoll

    Joined:
    Nov 3, 2009
    #10
    My ports will light up when the computer is moved even if everything is powered down.
     
  11. sigmadog macrumors 6502a

    sigmadog

    Joined:
    Feb 11, 2009
    Location:
    near Spokane, WA
    #11
    Okay. Color me surprised.
     
  12. elien macrumors newbie

    Joined:
    May 9, 2014
    #12
    No, when the nmp is completely powered down the port panel should light up when moving/turning the computer.

    Do you guys think this also is software related or does it sound more like a hardware related issue? The people i spoke to at Apple have absolutely no idea...
     
  13. kfscoll macrumors 65816

    kfscoll

    Joined:
    Nov 3, 2009
    #13
    I don't know how it could be software-related if it's malfunctioning when the computer is off. It could be firmware-related, but then I'd expect the problem to be more widespread. It sounds to me like a hardware issue but it's very unusual that you had two nMPs in a row that evidenced the same problem...leads me to believe it's something about your setup that's goofing it up. Did you move the computer to another outlet in your house and try it there?
     
  14. elien macrumors newbie

    Joined:
    May 9, 2014
    #14
    Yes, i tried 5 (!) different outlets...and same problem occurs. The latest one i received had this problem straight out the box, only did the latest apple updates but had not installed any programs or apps
     

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