Other How much damage is allowed on IUP trade in

MrMister111

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Original poster
Jan 28, 2009
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I know on IUP plan you're allowed to trade in, and quoting Apple "don't worry about damage" but that will cost a excess fee for the AC+ (£25 for screen/£79 for other).

Screen is an obvious I suppose if it's smashed, but what about scratches on it? How much are you allowed?

The other I presume is back etc, again what is ok without the excess fee?

It's just on my Xr I've had either films on back and front and/or cases. Just took off ready for upgrade and it's nice to see the red in all its glory!

So is it really viable to go naked for the year. I am careful with my iPhone. I have a slip case for in pocket when I do dare to go naked.

Just wondering on people's stories on taking back on IUP and what was and wasn't allowed and had to pay? So I presume the most ever paid would be the "other damage" fee of £79

Thanks
 

CalMin

macrumors 6502a
Nov 8, 2007
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Normal wear and tear like scratches will be fine. Dents, cracks and chips probably not.
 

MrMister111

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Original poster
Jan 28, 2009
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UK
Thanks

Anyone any experience of handing in iPhone which wasn't in best condition, what happened?
 

Lobwedgephil

macrumors 601
Apr 7, 2012
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Like above poster said, scratches and stuff like that are fine. But anything worse, like cracks, etc won't be.
 

colinwil

macrumors regular
Nov 15, 2010
189
71
Reading, UK
I know on IUP plan you're allowed to trade in, and quoting Apple "don't worry about damage" but that will cost a excess fee for the AC+ (£25 for screen/£79 for other)., but what about scratches on it? How much are you allowed?
I haven't yet decided whether to upgrade my 'X' to an '11 Pro' - it depends on whether they release a 16" Macbook Pro next month - I can't afford both!

But on Saturday I had a crack across the screen of my 'X' repaired at the Apple Store in Reading - just in case I do want to trade it in. I have Applecare+, so I figured I might as well get my money's worth.

I was astonished when they did it for free - no £25 excess to pay. I didn't ask them too, so I'm not sure why they didn't charge me. Maybe it's because I mentioned that I was thinking about upgrading? They even e-mailed me a Genius Bar work confirmation showing the zero price.
 

AppleHaterLover

macrumors 68020
Jun 15, 2018
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I haven't yet decided whether to upgrade my 'X' to an '11 Pro' - it depends on whether they release a 16" Macbook Pro next month - I can't afford both!

But on Saturday I had a crack across the screen of my 'X' repaired at the Apple Store in Reading - just in case I do want to trade it in. I have Applecare+, so I figured I might as well get my money's worth.

I was astonished when they did it for free - no £25 excess to pay. I didn't ask them too, so I'm not sure why they didn't charge me. Maybe it's because I mentioned that I was thinking about upgrading? They even e-mailed me a Genius Bar work confirmation showing the zero price.
Hairline cracks (a crack across the screen with no obvious impact marks" are covered under warranty - and Apple Care extends coverage for the standard warranty as well.
 

jclardy

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Oct 6, 2008
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Like above poster said, scratches and stuff like that are fine. But anything worse, like cracks, etc won't be.
But what does "won't be" mean? Meaning you can't do the upgrade until you get it repaired? Or can I pay the $100 and give them the phone with a cracked back and walk out with the new phone and a single IUP loan?
 
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Lakercj24

macrumors newbie
Sep 21, 2016
10
2
I’ve gone caseless this year with my XS Max and for the most part am glad I did. I’ve got some scuffing on the metal casing on the top right of my device. I think it would be pretty petty of them to refuse this on a trade in as it’s purely cosmetic but I guess we will see tomorrow!
 

dangeruss3

macrumors newbie
Sep 9, 2019
9
10
England, UK
Hairline cracks (a crack across the screen with no obvious impact marks" are covered under warranty - and Apple Care extends coverage for the standard warranty as well.
I dropped my iPhone 7, landed on the corner (small scuff evident) and had a one crack from left to right in a perfectly straight line across the front glass. Didn't have Apple care but went in to my local Apple store with the intention to pay for a repair. Spoke to a 'Genius', told him what happened etc. and he told me "Let's just say I didn't hear you say you dropped the phone on a concrete floor, as that looks like a defect in the glass". Screen was repaired in store free of charge and pretty sure I collected later that day, seriously cool guy.
 
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pizzzle

macrumors member
Apr 22, 2015
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But what does "won't be" mean? Meaning you can't do the upgrade until you get it repaired? Or can I pay the $100 and give them the phone with a cracked back and walk out with the new phone and a single IUP loan?
feel like it’s difficult to get a straight answer on this. my XS max is cracked, but i fully expect i’ll pay 100, give them my phone back, and walk out with an 11 pro max. if thats not how it works, well, guess i’ll find out tomorrow at 8:30!
 

MrAperture

macrumors 6502
Sep 16, 2017
375
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SF, CA
I dropped my iPhone 7, landed on the corner (small scuff evident) and had a one crack from left to right in a perfectly straight line across the front glass. Didn't have Apple care but went in to my local Apple store with the intention to pay for a repair. Spoke to a 'Genius', told him what happened etc. and he told me "Let's just say I didn't hear you say you dropped the phone on a concrete floor, as that looks like a defect in the glass". Screen was repaired in store free of charge and pretty sure I collected later that day, seriously cool guy.
That's great service!
 
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MrMister111

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Original poster
Jan 28, 2009
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UK
I’ve gone caseless this year with my XS Max and for the most part am glad I did. I’ve got some scuffing on the metal casing on the top right of my device. I think it would be pretty petty of them to refuse this on a trade in as it’s purely cosmetic but I guess we will see tomorrow!
feel like it’s difficult to get a straight answer on this. my XS max is cracked, but i fully expect i’ll pay 100, give them my phone back, and walk out with an 11 pro max. if thats not how it works, well, guess i’ll find out tomorrow at 8:30!
Please report back how it goes.

Can you show pic of your current damage for reference as well please.
 
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jclardy

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Oct 6, 2008
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feel like it’s difficult to get a straight answer on this. my XS max is cracked, but i fully expect i’ll pay 100, give them my phone back, and walk out with an 11 pro max. if thats not how it works, well, guess i’ll find out tomorrow at 8:30!
I went in this morning for my 8AM appt. Trade-in for IUP was no hassle, paid the $99 service fee for the repair and I was done. My phone had a fairly significant impact on the back, spidering across the whole device with a few small glass chunks missing.
 

Riffz60

macrumors member
Oct 25, 2016
37
25
I doubt it’s a big deal if you have minor cosmetic damage. Most likely they use these phones as refurbs and replacements where they replace the outer shell anyway.
 

muckymucky

macrumors member
Jul 17, 2008
71
11
I’ve gone caseless this year with my XS Max and for the most part am glad I did. I’ve got some scuffing on the metal casing on the top right of my device. I think it would be pretty petty of them to refuse this on a trade in as it’s purely cosmetic but I guess we will see tomorrow!
any update on the store accepting your scratches for iUP?