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How much worse could it get?

T

TFMTASAD

macrumors regular
Original poster
Jun 5, 2008
119
0
Let me tell you my story.

On September 17th I bought a 15" Penryn MBP with applecare. The superdrive went after a couple of days and I got it replaced on October 2nd. The replacement MBP had a broken keyboard right out of the box, so I got it replaced the next day.

The THIRD MBP I've had since then is ALSO having issues with the superdrive, it rejects cds, dvds, OSX install discs...it happens 3-4 times a day at least.

So there is basically 3 options in front of me right now.

1- I ask for a full refund (After THREE MBPs I don't think this would be too much to ask)

2- I call Applecare, loose my MBP for a couple of days for repairs which I can't afford right now, I need this machine to run everyday.

3- I call Applecare, argue with them until they accept to replace it. And if they do argue with them to NOT get a late 2008 model.

I'm bending toward asking a full refund, but I don't know how easy it'll be to get. Maybe I should phone the customer support instead of technical support, maybe whining to them would be more efficient.
 
Ask for a full refund or one of the new models as a replacement. If you need a matte screen then you'll have to stick with your current machine. Good luck!
 
UPDATE


I got a full refund today without any kind of penalties. Im buying a new MBP next week.
 
Apple usually follows the 3 problem rule. 3 major issues with your machine, they will replace it with a new one.
 
raymondu999 said:
Wow. So getting the new 17" then?
Click to expand...

Why would he get a 17"? It is underpowered compared to the 15". All he would get is two more inches of real-estate. If you need a bigger screen, use a monitor. I was gonna get the 17" IF they updated it and they didnt do much to it.
 
Consider a refurb. Mine has been great because

a 6 - 8 month old refurb has had the bugs fixed, etc, and you save $$.

I bought a MBP 2.1 Rev C (made late 2006) in June 2007. By then all issues
had been fixed and I never had a problem.

Why be on the bleeding edge.

IMHO
 
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