How Strict is Apple's 14 Day iPhone Return Policy??

Discussion in 'iPhone' started by Jabar18, Oct 1, 2017.

  1. Jabar18 macrumors member

    Feb 8, 2015
    So after much back and forth between the 8 and the 8+, I bought an 8+ and had it shipped to me. I got it on Tuesday. It's not Sunday and I can't get used to the size. The big screen is great, but I HATE the size of the phone itself. It feels awkward to hold in my hand, in my pocket, and when I'm making calls. I previously was using a 6 and the jump to the 8+ seemed like a good decision. But not so much.

    My local Apple store is sold out of all combinations of the 8. I'm looking for a 64gb, SIM-Free in Space Gray. I visited them today and they suggested NOT to have the new 8 shipped to me, but rather just keep refreshing and checking the Apple Store app to see when I can get an 8 reserved to pick up in store.

    My largest concern is that I won't be able to get an 8 from them before the end of the 14 days. I'm already almost a week in at this point. In people's experiences, how strict has apple been about returning iPhones past the 14 day mark? Also, do they charge a restocking/return fee?

    I guess I can go without a phone until they get it in stock if need be, but I'd like to get it swapped out soon. I'm in CNY and my closest Apple Store with an 8 in stock is in NYC, over 4 hours away!
  2. Shadowbech macrumors 601

    Oct 18, 2011
    Planet iPhone
    Generally if it's past 14 days, they won't allow it. But i've heard that some had luck with getting a device returned even after it was 14 days, but the manager probably had to approve it. There is no restocking fee.

    is the 8 Plus only one you have on you? No spare device while you return it and order the 8?
  3. macrumors 604

    May 26, 2016
    I guess a day over could be ok with Apple but you can’t just turn up after a week and expect them to take it back. Better to stick with 14 days rather than playing a gamble if you’re not sure.
  4. Jabar18 thread starter macrumors member

    Feb 8, 2015
    I ended up selling my iPhone 6 to my brother in law while he was visiting us from Australia last week. That ship has sailed. I now wish I'd ended up holding onto my 6 a little longer in case I had the inevitable form of "buyer's remorse."
    --- Post Merged, Oct 1, 2017 ---
    If you get it shipped from the Apple store does the 14-day clock start once you actually receive the item?
  5. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    When you physically receive the device or is delivered, that's when your 14 day return Period will start.
  6. Qedty macrumors newbie

    Oct 1, 2017
    Let me qualify myself by saying I've gone from a 6s to a 6s+ and a 7 to a 7s+. Also had a SE in there which was actually my favorite one. So I've had multiple pluses and multiple regular versions.

    That being said. One thing you get used to very quickly in the plus is the screen real estate is amazing, and the more you use it the more you will totally notice it gone.

    The 2nd thing you will notice is battery life is ABYSMAL compared to the plus. Like horrid. Do you use your phone like a power house work horse and use it constantly? The plus might be for you. How old are you? Could your eyes take looking at a smaller screen and less real estate?

    Don't get me wrong I hate the fact they even released the plus versions. Too big too bulky awkward to hold no one handed use, can't run with it the list goes on. But in competition with a regular, man the battery life and screen is so nice.
  7. Jabar18 thread starter macrumors member

    Feb 8, 2015
    Addressed most of your questions in a post about two weeks ago here:

    For me the sheer size of it outweighs the benefits of a larger screen and battery.
  8. noteple macrumors 65816


    Aug 30, 2011
    14 days from the date you are charged and the warranty Like AppleCare + goes into effect. If it has never been opened shipping time might be waved.
    Like all returns and their disposition it’s managers discretion.
    Apple strives for Happy Customers
    I’ve seen swaps made for color and memory choices mostly sealed.
    Almost all have been return and rebuy
    If it’s not for you I would return it before it gets damaged
  9. IP8 macrumors newbie


    Sep 30, 2017
    Has anyone bought 2 iPhones at the same time with the intention of returning one of them or is this frowned upon?

    I’m deciding between 8 and 8+ but would be nice to get a day to day feel for both of the devices before deciding on which one to get.
  10. macrumors 604

    May 26, 2016
    Probably not the most ethical thing to do but do you think 14 days between 2 devices will give you enough day to day feel to make that decision? Personally I feel a week is probably not enough for each.
  11. chilman macrumors regular


    Jan 2, 2011
    Good idea, never thought of that. I'm gonna do that and return one later. 14 days is ample time to try out And keep the one i like
  12. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    My suggestion would be purchase the model that you want the most first and take advantage of the 14 days to see if you want to keep it or not. Or, you can simply going to a store and try side-by-side comparison's to find out what you like most as far as comfortability wise with the devices.
  13. coolbreeze2 macrumors 6502a


    Sep 24, 2009
    I once purchased a Mac from the Apple store. Because it had a special configuration, it had to be built and shipped to me. When I received it and started using it, I realized I needed a higher configuration. However, I was 21 days in already. I called Apple sales and begged, pleaded, and talked super nice. The rep got her manager to approve! To speed things up sales manager called the store and made arrangements for me to return it to the store, although it had been shipped to me.
  14. bufffilm Suspended


    May 3, 2011
    If you don't return the phone within the 14 day window, you are likely to give up the refund option.

    So if that matters to you, you are bound.

    This isn't rocket science ...
  15. joeblow7777 macrumors 603

    Sep 7, 2010
    I would imagine that 14 days is 14 days. It's not 14-ish days. There has to be a definite cut off point in order to be fair.

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14 October 1, 2017