I need to get in touch with somebody at my local Apple Store for information on how to get my MBP's DVD drive fixed. When I call the store, their service department transfers to AppleCare. I'm under warranty but not phone support, so I assume this call would cost me, which I want to avoid. Is the only other way to get help on fixing my machine to go to the Apple website/retail, and make an appointment? Without talking to a real human being?