My daughter has a 2017 MacBook Pro no touch bar. (I can look up the details further - I just finally remembered to ask this question when I was no where near the computer) She has said it has keyboard issues where certain keys with decide not to work well for a bit. This model is known for keyboard issues. My question is how is it best to describe this issue for Apple care so that if it is the problem endemic in this model that it is properly addressed? What measure of repair should be used? What should I do to test things before taking it in? It is a good time to deal with it since she is not buried in essays to write but that also means it may not get a complete shake down after possible repairs.