How to cancel MobileMe?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by mcnicks, Jul 25, 2008.

  1. mcnicks macrumors regular

    Joined:
    Jan 8, 2006
    #1
    Does anybody know how to cancel a MobileMe subscription? According to the Apple help pages, there should be a 'cancel subscription' button in the account options but I cannot find it anywhere. I have also sent two requests using the form in the Apple MobileMe support pages with no response. I have just checked the support site: Apple now seem to be offering a 'chat' rather than a form to fill out, but the chat is greyed out and marked 'currently unavailable', so I am a bit mystified as to what to do.

    Any ideas?
     
  2. nutella69 macrumors newbie

    Joined:
    Jul 16, 2008
    #2
    Perhaps our "lovely" Steve is on the "Gimme all your money Trip" :D
     
  3. Pap macrumors newbie

    Joined:
    Mar 2, 2008
    #3
    Click on the "Account" button. The button looks like a silhouette of a person.
    Click on the "Account Options" tab
    There will be a button for "Cancel Account" on the bottom left.
     
  4. wlh99 macrumors 6502

    Joined:
    Feb 7, 2008
    #4
    I sent an email to support through the links on the support page. They canceled it no questions asked, and are refunding my money.

    Dear xxxxxx,

    Thank you for the information you provided. At your request, Apple has canceled the MobileMe account xxxxxx@me.com.

    In 24 to 48 hours, Apple will issue a full refund in two parts: first, a prorated amount for the number of days your account was active, and second, the remaining balance. Please contact your credit-card company if you have questions about when the credit will be posted to your account.

    Thank you for your interest in Apple products, and I apologize for the difficulties you have experienced with your MobileMe account.

    Sincerely,

    Carrie
    .MobileMe Support
     
  5. Diaresi macrumors regular

    Joined:
    Aug 23, 2007
    #5
    Yeah I managed to get a refund (even though I had been a .Mac subscriber since May) by using the chat feature.

    Now I can relax, enjoy having more money, be incredibly happy with my Gmail account (which i've had for 3 years and it's never gone down) and watch this whole mess as an outsider :p
     
  6. mcnicks thread starter macrumors regular

    Joined:
    Jan 8, 2006
    #6
    Tried that. This is all that I see under 'Account Options':

    [​IMG]

    Its all grey / white background underneath that.

    Yup, I have done that twice. The new chat option on the support pages is still showing 'chat unavailable', as it has done all day. Ohh well, I am sure I will get my money back some day.
     
  7. AboveTheChaos macrumors regular

    Joined:
    Jun 11, 2008
    #7
    There was a post recently on the Apple forums (that was quickly removed) that said Apple wants folks to cancel because they lost people's emails with no chance of recovery and they want the 1% to cancel so they don't have to address it. Don't know if it's true or not and sounds kind of stupid if it were, but take it for what it's worth.
     
  8. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #8
    I doubt that is true as they want as many customers as possible, imo

    With that said, the 1% (cough cough much, much, much higher) crowd will probably be leaving if we go through another week of this crap
     
  9. mcnicks thread starter macrumors regular

    Joined:
    Jan 8, 2006
    #9
    Thought I should post an update. I finally managed to chat to a MobileMe support rep at about midnight a few nights ago. I happened to be online and decided to try the web chat thing, and it popped up with a 20 minute wait time. Once I got to chat to somebody, they cancelled my account and authorized a full refund.
     
  10. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #10
    Would unchecking the "Renew" box have essentially canceled your service considering you were still in trial?
     
  11. 390kwt macrumors newbie

    Joined:
    Jul 24, 2008
    #11
    cancelling also depends on where you signed up. the Mobileme website or the Apple store. I tried cancelling on the mobileme chat and since i bought a subscription thru the on-line apple store, they couldn't help me. they could cancel but couldn't offer a refund. they said i had to go to go thru the apple store.
    give me a break... Apple right hand, Apple left hand?
    i had no cancel button on the accounts page either.
    the deal breaker for me was that i can't sync my work account...
     
  12. heller14 macrumors member

    heller14

    Joined:
    Jul 23, 2008
    Location:
    Brussels & London
    #12
    Ah Ah Ah, This is another Apple joke !!!! you're stucked now !!! and for how long ??? one year ?

    and you've send ONLY 2 requests ? be prepared for a long and hard road... or forget it right now!

    After having myself sent letters, filled online forms on Apple support site and even called support with NO answer or help I've been said by Apple to "use the appropriate selection here:" http://www.apple.com/feedback , and as you can see by yourself there is NO feedback section devoted to dotMac or Mobile Me, Ah Ah Ah, just another Apple joke!

    No "cancel subscription button" for you, not surprising... but do not even try to give your feedback...they are so sure of they right (or the power of their lawyers and dumbness of their customers), and there are so many "Church of Apple" followers around there to defend the :apple:, they just do not need your opinion, your money is enough, thanks.


    More seriously, I myself will not renew my DotMac finishing in 2 days time (oups, what about the free 30 days, where are they ???? someone can answer ?),
    and really now I took the decision to quit Apple, I FEEL FREE my friend, FREE !
    - no immobilise me thing I didn't want in the first place,
    - no computer upgrade to run this new thingy (Oh, yes that is called "innovation", it will work, maybe before christmas...if you buy "Snow leopard" :rolleyes: ...and if you keep your computer up to date, an Apple at least:eek:...)

    Nowadays, when you take a subscription it is for life my friend...
    and you sign with your blood, read your TOS, Apple have rights, you don't have any:

    Quote:
    Apple reserves the right to modify or stop the Service (or any part thereof), either temporarily or permanently, at any time or from time to time, with or without prior notice to you. Without limiting the foregoing, Apple may post on our website and/or send email to your MobileMe account, notice of such changes to the Service. It is your responsibility to review our website and/or check your MobileMe email address for any such notices. You agree that Apple shall not be liable to you or any third party for any modification or cessation of the Service.
    and


    Quote:
    YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK AND THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN PARTICULAR, APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) YOUR USE OF THE SERVICE WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (III) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE SERVICE WILL BE ACCURATE OR RELIABLE; AND (IV) ANY DEFECTS OR ERRORS IN THE SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICE WILL BE CORRECTED.

    Quote:
    Subject to any specific license agreements for various .Mac software features (including third party software), Apple may change, suspend or discontinue any (or all) aspects of .Mac at any time, including the availability of any .Mac feature. Apple may also impose limits on the use of or access to certain features or portions of .Mac, or restrict your access to any part or all of .Mac, in all cases without notice or liability.

    Yes you should do your best to cancel right now before it is too late because you will have to upgrade your Apple computer, OSX etc... every other day at a cost...only to not loose you new "i-life" in the "cloud"...

    Maybe with some luck, in your country, this TOS will be considered abusive by a court of Justice, if you really want to defend your consumer rights...

    For my part I'm back on earth with a simple gmail thing, I'm done with Apple
    I know, i cannot trust Google, but at least it runs on my 6 old Apple computers at home and I'm not forced to pay for new Apple products I do not want,
    Thanks,

    An ex Apple-FANboi
     
  13. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #13
    A friend of mine cancelled his account by doing that "Live Chat" option during the day last week.

    He just wanted to make sure it got done

    Takes awhile to get someone on Live Chat but it allows you to cancel it on the spot (well, it does take a few days to process)
     
  14. wackymacky macrumors 68000

    wackymacky

    Joined:
    Sep 20, 2007
    Location:
    38°39′20″N 27°13′10″W
    #14
    I think half the problem with mobile-me is with the number of users. Old users and all the new ones. (Just think of all those new G3 iPhone customers, now in all those countries all signs up).

    Probably close to a million new customers around the world trying to join?

    The "clouds" just can't handle it. Hence poor mail, poor and inconsistent access to iDisk etc. etc.

    Wish I'd waited a couple of months to sign up. I think it WILL be a good service once the servers are working properly.
     
  15. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #15
    I agree. The numbers were probably over-whelming but I still think Apple should have been prepared much better than they did

    Two weeks of piss-poor service is unacceptable but it seems they are slowly coming out of the hole
     

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