I'll try to make a long story brief. Last December I bought a nice little 19" Samsung LCD TV. I loved it. In April the component port went FUBAR (it displayed everything in pink) so I got a replacement with no hassle. All was well. A few weeks ago, after not using the VGA for a long time, I go to use it and the same pinky problem all over again though this time on VGA not Component. I call customer service and this time I get a bit of hassle but end up getting a replacement shipped to me. Over 2 weeks later I get my replacement TV (even though they said 2 to 3 business days but whatever, I let that slide) I open the box and its the NEWER version of the TV, not the one I had, as well as it being white not black like I bought. I might be able to let the colour go, although the white is really quite ugly, but this newer version of the TV just sucks. the colour quality is awful, everything is WAY too dark and maxing up brightness just washes everything out. So how should I go about dealing with a return? They don't make the model I bought any longer so it is doubtful I will be able to get the original model again. Should I ask if they have another line that would be an adequate replacement? Should I hit them up for the bigger model (23")? (since I know the picture quality on that model is good as a friend has one) I don't want to seem unreasonable and have them decide to say "tough" but at the same time I don't wanna be stuck with something I wouldn't have bought in the first place.