I used to work for Verizon for a short period of time. I was told that one of the only ways that a customer would be released from a contract outside of an ETF is if they were not receiving service at their home address. Apparently the contract states that you are garunteed to have service at your home address and if not Verizon is in breach of the contract. My understanding is that if you complain enough about your reception and they are unable to resolve the issue if you request they are obligated to release you from your contract. Another thing I noticed while at Verizon was thatit was very rare for customers to have actually signed their contract, these are usually sent out to be signed and mailed back. If you didnt happen to sign a contract you can't be charged an ETF. Hope this helps and good luck