How to Exchange an iPod touch?

Discussion in 'iPod touch' started by MitchVegas, Sep 22, 2007.

  1. MitchVegas macrumors newbie

    Joined:
    Sep 17, 2007
    #1
    How many of you have exchanged your Ipod Touch at an Apple Store? I purchased mine last week and it is a week 37 model. I am currently wanting to exchange it to a week 38 model, the only catch is that the Apple store is making me set up an appointment with a Mac Genius... Why can't I just walk in and exchange it?


    Any Thoughts?
     
  2. sblasl macrumors 6502a

    sblasl

    Joined:
    Apr 25, 2004
    Location:
    Heber Springs, AR
    #2
    Well, just like any retailer or manufacturer, you the consumer will have to show them that there is actually something tangibly wrong with the product. If you can't do that than you have no valid claim to have the product exchanged.

    Just because you read something on the internet does not mean that you are automatically entitled to an exchange.
     
  3. woods1110 macrumors member

    Joined:
    Feb 1, 2007
    #3
    That is not what Best Buy said. She didn't even want to see the problem but I insisted so they would know what to look for in the future.

    I would never buy an Apple product from Apple or even the Apple Store. They all suck royally. I will always buy my Apple products from a Third Party retailer.
     
  4. Critical Hippo macrumors member

    Joined:
    Sep 14, 2007
    #4
    I exchanged mine at the Apple Store in downtown Chicago yesterday. Before meeting with the iPod Genius I put the ever-so-useful Jay Z cover art to the Black Album on the iPod by linking it to some other random song; when the iPod Genius turned the touch on, the first thing he saw was that picture.

    He accepted my explanation without argument, walked downstairs and got a new iPod for me. I did not address it as a known issue or make any references to discussions on the internet, but I was prepared to if he could not see a problem.

    I did not think to ask for a Week 38 so I ended up getting another Week 37 model, but this one came from a box with Macy Gray on it (don't know if that really means anything) and had no negative black problems.
     
  5. sblasl macrumors 6502a

    sblasl

    Joined:
    Apr 25, 2004
    Location:
    Heber Springs, AR
    #5
    Apple knows that there are people just like the OP, therefore they want to confirm that there is an issue. The retail price of goods & services reflect the cost of doing business which includes abuse of the return/exchange policy. Which affects all of us.
     
  6. Quickdood macrumors regular

    Joined:
    Aug 17, 2007
    #6
    Just returned mine today and got a full refund because they had no more Ipod touches in stock. I put the Jay Z album art on it and also the album art from the Teddy Bears new album. They took a look at those pics and offered a full return, no 10% fee, without even arguing.

    Also just in case I brought the article from the washington post and the wall street journal but luckily I didn't have to fall back on this.
     
  7. manram24 macrumors member

    Joined:
    Sep 22, 2007
    #7
    you walk into the apple store, and say u want a refund
    come back the next day and buy a week 38 ipod touch
     
  8. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #8
    week 37 does not mean it's bad. and we wonder why the prices for these gadgets and the like are so expensive
     
  9. jmpage2 macrumors 68030

    jmpage2

    Joined:
    Sep 14, 2007
    #9
    Give me a break. iSuppli did a tear down on the $199 iPod Nano recently and determined it costs Apple about $85 for one of these.

    They are making huge margins on these products, the least they can do is step up and make things right when they have a problem like the bad iPod touch screens, something they HAVEN'T done.

    People are still getting harrassed by Geniuses at the Apple stores and charged restocking fees for a product that Apple shipped out bad batches on.
     
  10. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #10
    ooooook. how bout you go but the parts and build it yourself. yea kinda forgetting you dont just pay for the parts, but also engineering, salaries, ads, manufacturing. heck my wood furniture probably costs like 50 dollars in material but man did i get ripped off when its sold in a finished form for 400.... what is your point here? or textbooks holy cow!!! it's just paper!!!!! but im charged 100+ for it. oh yea i guess im paying for the intellectual information. same with cds and EVERYTHING ELSE

    you have no idea how much profits they are making and you know what, if they weren't making profits, why would they even choose to make them?

    all i said was that all week 37's aren't bad. even mine has the screen issue a little bit but im not going to take it back.

    are you saying that all these people returning ipods (alot probably just because omg its a 37!) have no bearing on it being expensive? i dont see how it would help make it cheaper

    as sad as it sounds, manufacturing is not 100% perfect. anybody with experience in engineering or anything related would know this.
     
  11. triela macrumors member

    Joined:
    Sep 20, 2007
    #11
    Sony and Microsoft do exactly that with their consoles. They're called loss leaders.

    You've just admitted that yours has a problem, but marginally. "Little bit bad" does not equal "good". I kept thinking the same thing as you about my Week 37 Touch until I got a Week 38 Touch and compared them. If you have a chance to see the difference in person, there is no question you would return your Week 37, in my opinion.

    You're right, manufacturing is not perfect. That's why every major manufacturer of products issues product exchanges, returns and recalls from time to time.
     
  12. parrotheadmjb macrumors 6502

    Joined:
    Mar 4, 2007
    #12
    restocking fee?
     
  13. RedDragon870503 macrumors 6502

    RedDragon870503

    Joined:
    Sep 6, 2006
    #13
    If I bought mine at a Best Buy (which is now sold out) can I take it to an Apple Store for a simple trade up?
     
  14. sblasl macrumors 6502a

    sblasl

    Joined:
    Apr 25, 2004
    Location:
    Heber Springs, AR
    #14
    You bought it at Best Buy, you are committed to resolving your problem with Best Buy as it relates to this transaction.

     
  15. RedDragon870503 macrumors 6502

    RedDragon870503

    Joined:
    Sep 6, 2006
    #15
    Actually, no I am not.

    I just got off the phone with an Apple Care representative. I can exchange my iPod (as it is a manufactures defect) at any Apple Retail Store.

    Sorry Mr. Imus, you're wrong.
     

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