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How to exchange refurb 11" for 13" MBA?

M

mds

macrumors 6502
Original poster
Oct 6, 2006
288
0
Hey guys!

I just received my 11" MBA. It is pretty awesome, but I'm not totally sure I like the display. I may get used to it, but right now I feel like the text is too small and I have to scroll too much. I'm considering exchanging for a 13" MBA. How hard is that to do? Mine is a refurb. Do I have to do it online? Is it going to cost me anything? Can I swap at an Apple Store (doubt it)? Mine is the 1.6 4GB 128GB version and I'd swap it for the same priced 1.86 4GM 128GB 13".

Thanks!

Mike
 
also, does anybody know who the 17th US president was?

also, who directed Ghostbusters?

also, how do you make banana bread?
 
Funny you ask -- same thing happened to me last week! Apple customer service really is spectacular. I just called them, explained my situation, and asked if I could swap the 11" for the 13". They were totally on board with it, and even (a) shipped out the 13" for free, and (b) sent me a pre-paid FedEx label to return the 11" (i.e., no cost to me). Zero restocking fees, too.

I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...
 
smdewart said:
Funny you ask -- same thing happened to me last week! Apple customer service really is spectacular. I just called them, explained my situation, and asked if I could swap the 11" for the 13". They were totally on board with it, and even (a) shipped out the 13" for free, and (b) sent me a pre-paid FedEx label to return the 11" (i.e., no cost to me). Zero restocking fees, too.

I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...
Click to expand...

They shouldn't quibble about getting extra money!
 
smdewart said:
Funny you ask -- same thing happened to me last week! Apple customer service really is spectacular. I just called them, explained my situation, and asked if I could swap the 11" for the 13". They were totally on board with it, and even (a) shipped out the 13" for free, and (b) sent me a pre-paid FedEx label to return the 11" (i.e., no cost to me). Zero restocking fees, too.

I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...
Click to expand...

Wow, impressive. Thank you for your response!
 
If its within the 14 (?) days return period, you can call them, explain as the above poster did that you need the 13 inch model and I am sure they will be more than willing to accommodate you.
 
mds said:
Hey guys!

I just received my 11" MBA. It is pretty awesome, but I'm not totally sure I like the display. I may get used to it, but right now I feel like the text is too small and I have to scroll too much. I'm considering exchanging for a 13" MBA. How hard is that to do? Mine is a refurb. Do I have to do it online? Is it going to cost me anything? Can I swap at an Apple Store (doubt it)? Mine is the 1.6 4GB 128GB version and I'd swap it for the same priced 1.86 4GM 128GB 13".

Thanks!

Mike
Click to expand...

Still don't get why people post ?s that can be definitively answered with a 5 minute call to Apple.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

I'm just yankin' yer chain;

i.e.,

Google search: Apple return policy.

Or simply call them.
 
jenzjen said:
Still don't get why people post ?s that can be definitively answered with a 5 minute call to Apple.
Click to expand...

I don't get why people post in threads they don't care about. Life is full of mysteries... ;)
 
mds said:
I don't get why people post in threads they don't care about. Life is full of mysteries... ;)
Click to expand...

Your title was misleading, I came in to help a genuine question. Next time just be more specific ie help too lazy then we won't bother you again.
 
jenzjen said:
Your title was misleading, I came in to help a genuine question. Next time just be more specific ie help too lazy then we won't bother you again.
Click to expand...

Sorry to waste your valuable time with a question other people had no issue with answering. What else would my title have meant? I suggest you just ignore me from now on since I'm such a nuisance...;)
 
The reality is in the time you took to write your post in hopes to get a "guess" reply from people online .... in shorter time you could of phoned Apple and got a straight answer ... that's what I don't understand about posts like this.
 
smdewart said:
I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...
Click to expand...

Firstly, was it a refurb? Secondly, an Apple reseller can also provide excellent service and treatment like this. Just don't go to places like Best Buy and expect it. ;)
 
entatlrg said:
The reality is in the time you took to write your post in hopes to get a "guess" reply from people online .... in shorter time you could of phoned Apple and got a straight answer ... that's what I don't understand about posts like this.
Click to expand...

I understand what you're saying. I'm not sure I could have gotten an answer in the 15 seconds it took me to post, but I suppose I could call Apple. Seemed like a fairly innocuous question at the time. C'est la vie...
 
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