How to exchange refurb 11" for 13" MBA?

Discussion in 'MacBook Air' started by mds, May 19, 2011.

  1. mds macrumors 6502

    Oct 6, 2006
    Hey guys!

    I just received my 11" MBA. It is pretty awesome, but I'm not totally sure I like the display. I may get used to it, but right now I feel like the text is too small and I have to scroll too much. I'm considering exchanging for a 13" MBA. How hard is that to do? Mine is a refurb. Do I have to do it online? Is it going to cost me anything? Can I swap at an Apple Store (doubt it)? Mine is the 1.6 4GB 128GB version and I'd swap it for the same priced 1.86 4GM 128GB 13".


  2. nebulos macrumors 6502a


    Aug 27, 2010
    also, does anybody know who the 17th US president was?

    also, who directed Ghostbusters?

    also, how do you make banana bread?
  3. smdewart macrumors newbie

    Oct 11, 2005
    Funny you ask -- same thing happened to me last week! Apple customer service really is spectacular. I just called them, explained my situation, and asked if I could swap the 11" for the 13". They were totally on board with it, and even (a) shipped out the 13" for free, and (b) sent me a pre-paid FedEx label to return the 11" (i.e., no cost to me). Zero restocking fees, too.

    I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

    Hope this helps...
  4. jamied95 macrumors 6502

    Sep 14, 2009
    They shouldn't quibble about getting extra money!
  5. mds thread starter macrumors 6502

    Oct 6, 2006
    Those questions are clearly off topic. ;)
  6. mds thread starter macrumors 6502

    Oct 6, 2006
    Wow, impressive. Thank you for your response!
  7. Xgm541 macrumors 65816

    May 3, 2011
    If its within the 14 (?) days return period, you can call them, explain as the above poster did that you need the 13 inch model and I am sure they will be more than willing to accommodate you.
  8. jenzjen macrumors 68000

    Aug 20, 2010
    Still don't get why people post ?s that can be definitively answered with a 5 minute call to Apple.
  9. nebulos macrumors 6502a


    Aug 27, 2010
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

    I'm just yankin' yer chain;


    Google search: Apple return policy.

    Or simply call them.
  10. racer1441 macrumors 68000

    Jul 3, 2009
    Andrew Johnson

    Ivan Reitman

    To OP. The 11 inch is hard to get use to. I've done the upgrade to the 13, you can't go wrong there.
  11. mds thread starter macrumors 6502

    Oct 6, 2006
    I don't get why people post in threads they don't care about. Life is full of mysteries... ;)
  12. jenzjen macrumors 68000

    Aug 20, 2010
    Your title was misleading, I came in to help a genuine question. Next time just be more specific ie help too lazy then we won't bother you again.
  13. mds thread starter macrumors 6502

    Oct 6, 2006
    Sorry to waste your valuable time with a question other people had no issue with answering. What else would my title have meant? I suggest you just ignore me from now on since I'm such a nuisance...;)
  14. entatlrg macrumors 68040


    Mar 2, 2009
    Waterloo & Georgian Bay, Canada
    The reality is in the time you took to write your post in hopes to get a "guess" reply from people online .... in shorter time you could of phoned Apple and got a straight answer ... that's what I don't understand about posts like this.
  15. Abstract macrumors Penryn


    Dec 27, 2002
    Location Location Location
    Firstly, was it a refurb? Secondly, an Apple reseller can also provide excellent service and treatment like this. Just don't go to places like Best Buy and expect it. ;)
  16. mds thread starter macrumors 6502

    Oct 6, 2006
    I understand what you're saying. I'm not sure I could have gotten an answer in the 15 seconds it took me to post, but I suppose I could call Apple. Seemed like a fairly innocuous question at the time. C'est la vie...

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