How to find serial number on dead iPhone 5

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Truba, Sep 8, 2015.

  1. Truba macrumors newbie

    Truba

    Joined:
    Sep 8, 2015
    #1
    My iPhone 5's battery is shot and I need the serial number to see if I qualify for a new, free one. I don't have a computer and am traveling on a round the world trip (now in Kyrgyzstan, next in Nepal). Is there another way to find it, maybe if you can open the phone?
     
  2. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #2
    How can I find / look up my iPhone serial number?
    How can I find / look up my iPhone serial number?

    You can easily find your iPhone serial number (S/N), International Mobile Equipment Identity (IMEI) number, and identifier or ICCID. Follow these steps to get this information:

    If your iPhone is functioning properly:

    1. Navigate to Settings -> General -> About
    2. Scroll down
    3. The Serial Number, IMEI and ICCID are listed along with other information.

    If your iPhone will not turn on or boot properly:

    Your serial number and IMEI are both printed on the barcode label that's affixed to your iPhone packaging.

    If you don't have your iPhone packaging:

    1. Run iTunes on your computer
    2. Hold down the Control key and on the menu bar of the Mac click iTunes -> About iTunes. For Windows click Help -> About iTunes.
    3. When your iPhone serial number (S/N) and IMEI appear in the dialog box press the space bar to stop scrolling.


    I tested this just now and it worked for me. iPhone isn't even connected. Hopefully you have a computer and had it connected to iTunes. May work the same on Windows (unsure).
     
  3. Truba thread starter macrumors newbie

    Truba

    Joined:
    Sep 8, 2015
    #3
    Hi,
    As I said I don't have a computer. Are you saying that if I can find a computer, install itunes, and then attach my dead phone, I can still find the number using this method?
     
  4. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #4
    I apologize. I must have just scanned your post.

    It may be connected to your Apple ID on your Apple Profile - sign in

    https://idmsa.apple.com/IDMSWebAuth...URL=https://supportprofile.apple.com/homePage

    Not sure why I didn't think of this option in the first place.
     
  5. Truba thread starter macrumors newbie

    Truba

    Joined:
    Sep 8, 2015
    #5
    Where would I find this info? I logged in and all I see is phone number and address.
     
  6. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #6
    This is what mine looks like when I sign in. I covered the serial numbers and phone number. Do you have the "My Product" listed at all? My never have been officially registered to you. Did you buy used? Screen Shot 2015-09-08 at 11.38.34 PM.png
     
  7. Truba thread starter macrumors newbie

    Truba

    Joined:
    Sep 8, 2015
    #7
    I don't have anything in the products section.
     
  8. Truba thread starter macrumors newbie

    Truba

    Joined:
    Sep 8, 2015
  9. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #9
    I guess you can call apple and see if it is some how connected in their system.
     
  10. rigormortis, Sep 8, 2015
    Last edited: Sep 8, 2015

    rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #10
    iphone 5 phones have the imei # printed on the back. that is good enough
    apple does not need your serial #, if you already have the IMEI/MEID
    please see
    https://support.apple.com/en-us/HT204073

    apple only has 3 repair options to you., when your iPhone 5 is out of warranty.
    1. replace screen , this will be $109
    2. replace battery , this will be $79
    3. replace the entire phone $269
     
  11. maliu macrumors 6502a

    Joined:
    Jun 24, 2010
    #11
    Settings, General, About. It's right on your phone.
     
  12. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #12
    Read <<<< the original post ;)
     
  13. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #13
    How would you do that on a non-working phone?
     
  14. maliu macrumors 6502a

    Joined:
    Jun 24, 2010
    #14
    They said the battery was shot. I assumed it could at least be booted up on a charger. That's how I got into my daughters phone that drowned and killed the battery.
     
  15. rigormortis, Sep 13, 2015
    Last edited: Sep 13, 2015

    rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #15
    serial # check.jpg
    you don't need to, sheesh no one reads posts anymore.

    the imei # is imprinted on the back. if your phone will not power on, then you can check the warranty
    by looking up the imei !! i just did it, and it works.

    if the hardware serial number is not available , use the IMEI

    update to post
    ====
    if the recall page won't accept imei a i just found out, then a good place to look would be iTunes.
    your hardware serial # will be in iTunes if you ever synced it
     
  16. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #16
    It certainly does seem that people aren't reading the posts anymore--did you even see what my reply was related to?
     
  17. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #17
    yeah someone kept saying go to settings about and the phone was dead.

    i swear i sawe a imei checker that would spit out the serial # but i cant find it.

    i think u should just go to the genius bar, they will either give say its 0, or ask for 109 , 79 , or 269.
    and see what your lucky number is. its like playing scratcher tickets.
     
  18. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #18
    yeah.. if you ever backed up that iPhone to iTunes then your in luck and its very easy to find its serial number

    you either check for it at the main iPhone window in iTunes.
    - sometimes this does not work because the iPhone is not powered on and not connected to usb

    or you can check it in backups

    email home and tell them can u please go to my iTunes and look this up for me

    [​IMG]
     

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