How to get a refund in the app store in the new itunes?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Ckar, Dec 1, 2014.

  1. Ckar macrumors member

    Joined:
    Nov 14, 2013
    #1
    I recall in the older version of itunes there was an option in the menu to select your account and report a problem and then you can contact apple to ask for a refund for a purchased app. I don't see that option anymore, I just noticed this in the newer version of iTunes. So how do I ask for a refund for an app purchased in the app store now?
     
  2. rigormortis, Dec 2, 2014
    Last edited: Dec 2, 2014

    rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #2

    click on store
    view account
    enter password
    on the bottom of the page you will see purchase history
    click on see all
    i notice i can click an arrow on previous purchases
    i had to jump ahead to 2014
    and i can see a report problem button

    but i don't see how you do it on current purchases..

    okay i see.
    i can only report problems up to 11/19/2014. i have to wait 10 days or so for current purchases to show up
    on previous purchases , then i can report it

    no wait. now i see report a problem on current apps as well.
     
  3. Ckar thread starter macrumors member

    Joined:
    Nov 14, 2013
    #3
    Do you have a screenshot? I don't see "store" anywhere. That is the problem. Which main heading is it under? It is like we have different versions of iTunes. Damn it I should have never upgraded to iTunes 12.

    God damn it, upgrading is causing so much problems, next time I am just leaving thing the way there are.
     
  4. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #4
    this is the mac version
    on the top bar click on store
    click on view account
    it will ask you for your itunes password
    i see what looks like a web page
    i click on view all on puchases

    you will see a report problem button on the bottom of the page
    once you click that you will see report problem links on your purchases
     

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  5. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #5
    store is on the top of the screen
    if you don't see store move your mouse up
    or exit full screen mode
    or you have your tv set to overscan
     

    Attached Files:

  6. ThisDJ macrumors newbie

    Joined:
    Nov 4, 2014
    #6
    If you still can't find the option, going to reportaproblem.apple.com works
     

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