How to get iPhone replaced?

Discussion in 'iPhone' started by Jimmy Guphanti, Dec 25, 2012.

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  1. Jimmy Guphanti, Dec 25, 2012

    Jimmy Guphanti macrumors 6502

    Joined:
    Mar 29, 2011
    #1
    Hello and Merry Christmas,

    Today, I turned on my iPhone 5 and had to take a picture, and the picture came out all white with pink dots. I took a few more, and again, all white with pink dots. I turned the phone around and looked at the camera, and the lens was all white. I tried cleaning it, but whatever the white and pink dots is, is not on the surface. I have not dropped the phone ever, or dropped it in water or anything, there is not even a scratch on it. I am truly baffled. Nothing I can think of happened to the phone to cause this. It has always been kept in safe indoor conditions. I have a Genius Bar appointment tomorrow. What should I say? Will they believe me if I tell them that I truly have no idea what happened?

    Please Help!

    Thanks
     
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  2. Jordan921, Dec 25, 2012

    Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #2
    Just explain to them that the pictures you are taking look messed up.
     
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  3. AppleFanatic10, Dec 25, 2012

    AppleFanatic10 macrumors 68030

    AppleFanatic10

    Joined:
    Nov 2, 2010
    Location:
    Encino, CA
    #3
    Take a picture in the store so that you can prove it otherwise they may think that you're lying... It's happened before lol.
     
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  4. scapegoat81, Dec 25, 2012

    scapegoat81 macrumors 6502a

    scapegoat81

    Joined:
    Oct 7, 2012
    Location:
    Philly
    #4
    Not being a smartass but if you have one of those cheap cases on it, 98% of the pictures you take will come out the color of the case. Their not manufactured well.....
     
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