How to get rid of transparent box on desktop?

Discussion in 'MacBook Pro' started by droyjul, Oct 18, 2015.

  1. droyjul macrumors newbie

    droyjul

    Joined:
    Oct 18, 2015
    #1
    Hi. On my macbook pro, my desktop screen has a transparent box on it which just stays there. I restart the macbook and it will go but then it will then appear again. How do I get rid of this?
     
  2. mfram macrumors 65816

    Joined:
    Jan 23, 2010
    Location:
    San Diego, CA USA
  3. droyjul thread starter macrumors newbie

    droyjul

    Joined:
    Oct 18, 2015
  4. mfram macrumors 65816

    Joined:
    Jan 23, 2010
    Location:
    San Diego, CA USA
    #5
    Definitely looks like some program is putting it there. Or maybe Spotlight. Maybe check to your Login items in System Preferences under the Users panel and see if there's some software you don't want starting up in the background.
     
  5. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #6
    Does it go away if you restart?

    If not, try holding the shift key at boot to start in safe mode. That will by pass all launch and startup items and tell us if that is the issue.

    If it goes away in safe mode, run the app Etrecheck to create and anonymized report showing all launch items. Post the report here so we can have a look and help you.

    I attached you screenshot here to make it easier for others to see it.
     

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  6. droyjul thread starter macrumors newbie

    droyjul

    Joined:
    Oct 18, 2015
    #7
    Than you for the replies. The box has gone now. Just disappeared.
     
  7. Martin M macrumors newbie

    Joined:
    Feb 3, 2018
    #8
    Hi there,

    I have the same problem and I followed your advice and did the EtreCheck. The box went away in the safe mode. What do I do next?

    Thanks so much for the help!

    Martin
     

    Attached Files:

  8. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #9
    Nothing is jumping out at me in your Etrecheck report there, but the fact it goes away in safe mode is proof positive it is some launch item listed there. What I would do is just start removing those items half at a time and restarting to test until you figure out which one it is.

    I like to printout the Etrecheck report and use it as a worksheet to check off progress as I do this.
     
  9. Martin M macrumors newbie

    Joined:
    Feb 3, 2018
    #10
    Thank you so much! How do I remove those items sorry?
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #11
    Print out the report, then each item will correlate with one of these folders where you can remove the listed item.

    Code:
    ~/Library/LaunchAgents (~ is your users folder)
    /Library/LaunchAgents
    /Library/LaunchDaemons
    /Library/StartupItems
    /System/Library/Extensions/
     

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