How to get Win7 64-bit to recognize iPhone4?

[jgayman]

My iPhone4 arrived today and I plugged it into my Dell Precision T1500 running Win7 64-bit. It recognized that a new device was attached and gave the usual "configuring your device" message. After a few seconds it errored with the message "your device is not working properly". So I reattached it to my Latitude laptop which is running XP Pro and this time it recognized the iPhone4 and I was able to proceed with the activation.

I don't remember reading anywhere about issues with the iPhone on Win7. Is this a known issue? I'm not having trouble with any other USB devices I have used (printers, thumb drives, hard drives, scanner, etc.).

Thanks. - John

 

[hchavarria]

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I use 3 64-bit Win 7 machines and haven't had any issues connecting my iPhone. I assume you have iTunes installed?

 

[jgayman]

Yep, sure do. Windows displayed the classic dialog for recognizing a new device except at the end insteading of saying "device is ready for use", it said "device is not working properly.

I am tempted to try it again. Are there any issues with connecting the same iPhone to two different iTunes installations on different computers?

 

[DoFoT9]

i wonder if the format of the iPhone has anything to do with it. if its formatted as HFS (a mac format) or something similar then it will cause problems as Windows cannot read it.

 

[celticpride678]

Yep, sure do. Windows displayed the classic dialog for recognizing a new device except at the end insteading of saying "device is ready for use", it said "device is not working properly.

I am tempted to try it again. Are there any issues with connecting the same iPhone to two different iTunes installations on different computers?

It'll just say that you have to erase

 

[jgayman]

It'll just say that you have to erase

What does that mean? I'm an iPhone newbie.

 

[the gman]

may sound daft but have you tried a different usb port? mine does it now and again

 

[DoFoT9]

What does that mean? I'm an iPhone newbie.

erase the iphone completely (all data is lost) then start again.

 

[jgayman]

may sound daft but have you tried a different usb port? mine does it now and again

Yes, the system has four in front. I have the phone up and running from the iTunes installation on my XP Pro laptop. I don't want to cause issues by connecting it to a second iTunes instance on the other machine.

 

[draz]

Have you tried reinstalling iTunes?

I've had no problems with my Win 7 64bit machine to recognize my phone, which worked fine on Windows XP before and had no probs on an OSX Snow Leopard machine either without the need for firmware restores or anything related.


Could be a problem with your iTunes, might want to check there.

 

[hchavarria]

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I would reinstall iTunes. The iPhone drivers come packaged into iTunes and the problem is similar to that of a drivers problem.

 

[the gman]

yea re-install itunes dude, i had an issue recently where my machine wouldnt restore any iphone just hung on 99% a re-install fixed it.

make sure your remove everything "apple" in windows control panel first

 

[St8kout]

I just googled it and it says Gigabyte just issued a bios update because their motherboard was causing this sync problem, so check Dell's website for similar updates. The are pretty good at issuing updates for any problems.


Other than that my system with Win7 64-bit works just fine with my iphone.

 

[jgayman]

I finally had a chance to try my phone again with the Win7 system and this time is worked fine. Same USB port. Go figure. While I was at it I figured I might as well also try it with the second instance of iTunes. It worked fine. I was able to sync and backup the phone on both the desktop Win7 instance of iTunes and the laptop XP Pro instance. So there does not appear to be any problem with connecting the same phone to multiple instances of iTunes.

I appreciate all the help and suggestions.