How to go about exchanging iPhone 6S

[corruptfreedom]

Hey guys,

I bought a new iPhone 6S and I noticed that the speaker crackles/distorts at high volume. I'm looking to exchange it, but I want a brand new retail one. How's the best way to go about doing this? I'm still within the 14 day return period, should I return it and purchase it again or can I just ask them to exchange it for a retail box one?

 

[Lobwedgephil]

Reserve new phone, bring defective one in with box and everything, return it, buy new reserved phone.

 

[MacBird]

Adding to the previous response, bring ID, credit card and as long as you are within the 14 days, you should receive a new one. I did that yesterday without any problems and I got a shrink-wrapped new phone. I called the store in advance to make sure they have the right model for my carrier in stock.