How to go about exchanging iPhone 6S

Discussion in 'iPhone' started by corruptfreedom, Oct 2, 2015.

  1. corruptfreedom macrumors newbie

    Joined:
    Oct 2, 2015
    #1
    Hey guys,

    I bought a new iPhone 6S and I noticed that the speaker crackles/distorts at high volume. I'm looking to exchange it, but I want a brand new retail one. How's the best way to go about doing this? I'm still within the 14 day return period, should I return it and purchase it again or can I just ask them to exchange it for a retail box one?
     
  2. Lobwedgephil macrumors 68040

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #2
    Reserve new phone, bring defective one in with box and everything, return it, buy new reserved phone.
     
  3. MacBird macrumors 6502

    Joined:
    Apr 1, 2010
    #3
    Adding to the previous response, bring ID, credit card and as long as you are within the 14 days, you should receive a new one. I did that yesterday without any problems and I got a shrink-wrapped new phone. I called the store in advance to make sure they have the right model for my carrier in stock.
     

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