not sure if this is the proper place for this, but I have to vent somewhere.
I started out with a simple sleep issue with my G5. Apple sent a service tech to replace the logic board. After they replaced the logic board my firewire ports stopped working and the sleep issue still existed. Tech comes back out today (a second time), now I have a computer which won't even power on.
Apple wants to send another tech out here once the parts arrive. Is there any type of compensation (new computer, coupon, hell at least a sorry, something for being out of business for a week now)I can ask for? The person I spoke with (a manager on the service side of things - was not in customer relations) acted like they were doing me a favor by fixing my computer for me.It is covered under Apple Care.
i went from having working firewire ports and a computer which powered on fine, to them having to replace the logic board again, my firewire ports again and now the panel on the front which controls the power. All which worked fine before they touched my G5.
I make a living off my G5 and having them make it to where it is not even operable is beyond excusable. yeah they will fix it, but how one goes from having a minor computer sleep issue to a computer filled with bad parts or whatever they did should never ever happen.
Would appreciate any thoughts or opinions. And I'm not one of these dudes looking for a handout. Im screwed because of their actions not mine. At least after the first time I still had a way to conduct some business via email and fulfilling orders. Now I can't run the studio much less turn on my computer.
My old G4 is the one thing allowing me to type this and it is on the fritz (sometimes it works, sometimes it doesn't - another issue apple failed to resolve way back when it was under warranty).
I started out with a simple sleep issue with my G5. Apple sent a service tech to replace the logic board. After they replaced the logic board my firewire ports stopped working and the sleep issue still existed. Tech comes back out today (a second time), now I have a computer which won't even power on.
Apple wants to send another tech out here once the parts arrive. Is there any type of compensation (new computer, coupon, hell at least a sorry, something for being out of business for a week now)I can ask for? The person I spoke with (a manager on the service side of things - was not in customer relations) acted like they were doing me a favor by fixing my computer for me.It is covered under Apple Care.
i went from having working firewire ports and a computer which powered on fine, to them having to replace the logic board again, my firewire ports again and now the panel on the front which controls the power. All which worked fine before they touched my G5.
I make a living off my G5 and having them make it to where it is not even operable is beyond excusable. yeah they will fix it, but how one goes from having a minor computer sleep issue to a computer filled with bad parts or whatever they did should never ever happen.
Would appreciate any thoughts or opinions. And I'm not one of these dudes looking for a handout. Im screwed because of their actions not mine. At least after the first time I still had a way to conduct some business via email and fulfilling orders. Now I can't run the studio much less turn on my computer.
My old G4 is the one thing allowing me to type this and it is on the fritz (sometimes it works, sometimes it doesn't - another issue apple failed to resolve way back when it was under warranty).