How to handle Apple Not Fixing Computer

not sure if this is the proper place for this, but I have to vent somewhere.

I started out with a simple sleep issue with my G5. Apple sent a service tech to replace the logic board. After they replaced the logic board my firewire ports stopped working and the sleep issue still existed. Tech comes back out today (a second time), now I have a computer which won't even power on.

Apple wants to send another tech out here once the parts arrive. Is there any type of compensation (new computer, coupon, hell at least a sorry, something for being out of business for a week now)I can ask for? The person I spoke with (a manager on the service side of things - was not in customer relations) acted like they were doing me a favor by fixing my computer for me.It is covered under Apple Care.

i went from having working firewire ports and a computer which powered on fine, to them having to replace the logic board again, my firewire ports again and now the panel on the front which controls the power. All which worked fine before they touched my G5.

I make a living off my G5 and having them make it to where it is not even operable is beyond excusable. yeah they will fix it, but how one goes from having a minor computer sleep issue to a computer filled with bad parts or whatever they did should never ever happen.

Would appreciate any thoughts or opinions. And I'm not one of these dudes looking for a handout. Im screwed because of their actions not mine. At least after the first time I still had a way to conduct some business via email and fulfilling orders. Now I can't run the studio much less turn on my computer.

My old G4 is the one thing allowing me to type this and it is on the fritz (sometimes it works, sometimes it doesn't - another issue apple failed to resolve way back when it was under warranty).

 

Thanks for the replies. Its an Apple Service Center tech that they sent on site. They do on site for desktop computers under apple care. I already had a bad experience with my local apple store. Besides having to carry a big G5 through an entire mall they take weeks to fix things and that was for a hard drive.. nice pattern developing here.. . I couldn't afford to wait that long. The service center calls the same day they receive the part and actually ends up coming out that same day. apple encourages them to not keep customers waiting, which is impressive. Just not impressive with the scenario I'm in.

I think Jersey does have a lemon law, but I have to check. I didn't argue nor was upset at the tech, wasn't his doing. The guy appears to know what he is doing. Its the people at apple who act like their doing me a favor by fixing what they destroyed. cant run a studio with no computer.

Not sure what kind of refurbished parts apple is using these days. Its beyond me how i go from a perfectly fine working G5 to a non working one in a matter of a week. The price tag on the logic board is billed as $1500, of course i'm not paying anything, but thats two logic boards so far.

 

I can't imagine some of you guys wouldn't be pissed if it was the other way around.

My plan for fire or theft is the insurance I have and an american express card to buy another knowing I will be reimbursed. If I didn't have that, then I know that is the chance I took and its on me.

my plan for apple making my computer which worked fine to a computer which does not work at all, well never thought that could happen and that is something which is due to no fault of my own. Kind of like taking your car in to get the oil changed and ending up with one whose transmission or engine doesn't work. I can safely assume I would be driving a loaner right now or something more would be done. I damn sure know that wouldn't happen. I shouldn't even be in this predicament due to their actions. yeah I have an old G4 but thats only good for typing this.. my plan for data failure the 6 hard drives I have one which I never touch..

 

thanks..don't get me wrong, I appreciate their advice, i just get this feeling, like its ok for this to happen when it isn't. I was going to buy another computer to replace my G4 (was my back up) which is funny acting. I was waiting to see what may be coming down the pipeline since my G5 was working fine before Apple got involved. three repairs on one computer, going on 4 just doesn't seem right to me.

 

thanks for the replies.. wow, 4 times. yeah that would be annoying and the time spent trying to fix it, wait for someone to fix, etc is annoying.

i'm definitely not faulting the repair guy, he is a good person. As stated, they are sending bad parts which just shouldn't happen. I noticed the repair guy looking over the logic board to make sure it looked ok as they do apparently use refurbished parts. just baffles me how i go from a minor problem to a dead computer.. on hold with customer relations now.. guess I will know in a few...

 

in case anyone cares lol.. I've now had my logic board replaced for the third time along with the power supply. guess what. STILL DOESNT WORK lol. .yes I have to laugh.. one hard drive, three logic boards, one firewire panel and one power supply...and to add insult to injury my second hard drive no longer mounts and the new problem are the fans... gotta love this. Apple did even bother to schedule another repair with the technician, so I guess we shall see what happens..

.Apple's quality control on the refurb parts must be a joke. I probably have everyones returned parts whomever had one of the 6 different problems I've experienced.. Thank God I'm a back up freak since losing my first hard drive. still waiting for the person from apple care to call me back.

So I'm assuming I get a new computer and not a refurb. at this point I dont trust anything apple has previously fixed nor them... and the saga continues.

 

I know it seems quite the impossible lol.. Thats my luck for you though.

If emac has experienced the same thing (different computer), I really wonder what goes on out there with these companies when it comes to parts. Starting off new, I haven't had too many problems (just hard drive issues to the great maxtor drives apple uses lol), but apparently fixing anything else is an issue.