How to insist for an exchange rather than repairing?

Discussion in 'iMac' started by MikeMacPL, Apr 9, 2009.

  1. MikeMacPL macrumors member

    Joined:
    Mar 13, 2009
    #1
    Lately I'm having problems with my new 24inch iMac 2009. I'm still under the 14 day return policy and 1 year warranty. Tomorrow I'm going to a US Apple Retail Store and I want Apple to exchange this defect iMac for a New iMac not to repair the defect iMac. So what do I have to do or say to insist an exchange for a New iMac?
     
  2. bumzo1 macrumors 6502a

    Joined:
    Jan 31, 2009
    Location:
    Dallas, TX
    #2
    I'm not sure if this will work but just say you need it for a very important project due very soon and that you expect higher quality from something you just dropped almost 2 grand for
     
  3. genmic macrumors regular

    Joined:
    Mar 8, 2009
    #3
    I wouldn't lie. Just say you don't want it repaired since it's a new machine. If they give you any problems, which they shouldn't, just say you aren't happy with the way they are handling your problem and you are going to call Applecare.

    What issues are you having? If it's something like a scratch they may give you a slight hesitation but Apple is very lenient regarding exchanges.
     
  4. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #4
    If it there is something wrong and you can show it to them, they'll replace it for you.
     
  5. jmpage2 macrumors 68030

    jmpage2

    Joined:
    Sep 14, 2007
    #5
    How many more threads do we need about this? Seriously?

    Simply take it back, show them the problem and indicate it's absolutely unacceptable in such an expensive machine, and they will replace it as it's still brand new.
     
  6. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #6
    Technically they're not obligated to give you an exchange unless it's a DOA. If the problem has existed from the beginning and you can get them to declare it a DOA, then that's a surefire way to get an exchange.
     
  7. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #7
    If you're under 14 days of returning time you can always change it. If you live in states remeber that there's restocking fee. I've changed my iMac two times because of bad screen
     
  8. MikeMacPL thread starter macrumors member

    Joined:
    Mar 13, 2009
    #8
    I finally came back from the US Apple Store at the mall. Everyone at the mall was looking at me carring this big white iMac box and I got into the Apple Store. The first thing I told the Apple Genius(which I made an appoinment yesterday night) was I wanted to exchange my defect iMac. The Apple Genius asked me the problems and I said that evey 30minutes there is a popping sound and Bluetooth keyboard/mouse keeps losing connection. He started my iMac, did a stress test, and then left into the backroom. He came out with a new 24inch iMac. I was soooo happy. He then without shutting down my defect iMac pulled out the powercord and he said "Never unplug the powercord like this laughling". I said to myself now that iMac is more defect. I filled out the paper work and took home a brand new iMac. I love Apple!!:D Customer service excellent!:D
     
  9. Sebby macrumors 6502a

    Joined:
    Dec 20, 2008
    Location:
    London, UK
  10. RogueVasion macrumors regular

    RogueVasion

    Joined:
    Nov 23, 2008
    Location:
    MA/CT
    #10
    Haha :D

    Imagine if he did that and repair that computer you brought in...

    It's nice to know you got a new 24" iMac. Enjoy it & hope it works out well.
     

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