How to Prep iPad for Genuis Bar Appt?

Discussion in 'iPad' started by Hydrocity, Apr 16, 2011.

  1. Hydrocity macrumors 6502a

    May 14, 2010
    Hey everyone. I may take my iPad into the Genius Bar today for some display issues. What should I do and bring to this appointment?

    Should I wipe my iPad (as in take restore it to default)?

    Should I bring everything including the packaging and cables?

    Any other things I should know?
  2. mulo macrumors 68020


    Aug 22, 2010
    Behind you
    I've always brought everything, cabels yada yada.
    you don't need to wipe it, just make sure to take a backup, as you agree you have done in the contract they make you sign about lost data.
  3. jvmxtra macrumors 65816


    Sep 21, 2010
    nothing. Just go in as they will take a look and IF (doubt it) they will exchange it(they probably dont have any in stock), they will just exchange the ipad 2.
  4. Chopstick217 macrumors regular


    Apr 11, 2011
    Huntington Beach, CA
    I just backup my ipad2 before bringing it into the apple store. It had a dead pixel and was replaced with a brand new one :)
  5. synagence macrumors 6502a

    Jul 23, 2008
    Just take it as normal ... make sure you've sync'd before hand so you have a backup but i've had 3 iphones swapped over the years and they always made me do the phone erase once they confirmed they were swapping so i knew it had happened before i handed the device over...
  6. Hydrocity thread starter macrumors 6502a

    May 14, 2010
    Ok thanks everyone. I did do a backup before I left. I brouhg the cables and such just incase. I'm on my way now. Let's hope they replace it!
  7. TheUndertow macrumors 6502

    Feb 20, 2011
    I started with AppleCare over the phone and then went into the store with the Case #and got my Orig. swapped for the 2!

    Make sure to transfer purchases off of the iPad, if you bought any direct from the pad (which I tend to do mostly)
  8. frunkis54 macrumors 65816


    Apr 2, 2009
    You might want to clear you safari history before you go in there.
  9. Hellishness macrumors 65816


    Jan 27, 2010
    Bay Area, CA
    I've had an iPod touch, an iPhone 3G, and like 6 iPhone 4's replaced, all I've ever brought was the phone itself, after backing it up.
  10. MrMac'n'Cheese macrumors 6502a


    May 11, 2010
    +1 clear internet history and remove all your sexy lady pron$', as long as they're backed in your computer you can put them back once you return home/they give your iPad back.

    The rule is don't leave anything on it/in it you wouldn't want your grandma to see/
  11. Hydrocity thread starter macrumors 6502a

    May 14, 2010
    Haha :p

    Just got back from the Apple store. I was able to get it replaced :D

    Great first time experience. Now I believe that Apple has great service!
  12. goMac macrumors 603

    Apr 15, 2004
    Delete your porn?

    (Actually, I shouldn't kid, I've actually gotten asked if you should delete your porn before a genius bar appointment before, along with a description of... eclectic... tastes just for context.)

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