How to prove apple line on screen are not because it fell down...

kohsamui100

macrumors member
Original poster
Dec 21, 2016
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My MBP late-2016 15" fell on the floor, resulting in an ugly dent and backlight bleed at the bottom corner. Except for this, the LCD is ok, and can be used, so I thought I'd rather wait until I get the flexgate to happen, hopefully Apple will by then add a new recall for the 15" models too...

I'm pretty sure that it that happens, any authorized Apple service center would blame a flexgate on it falling on the floor...

Is there anything I can do right now so I can prove that any flexgate the will happen in the future isn't related to the damage for it falling ? I took a video to show that the screen is ok, with dates and everything, but I thought there might be a better way. Maybe send that video to Apple -before- I get any more issues with the screen ?
 
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jerryk

macrumors 601
Nov 3, 2011
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SF Bay Area
Flexgate is due to the changes in the 2016-2017 MBPs display and chassis. It is unlikely that the 2015 will be covered.

And if you are suffering with display issue, just pay the bill.
 

LeeW

macrumors 6502a
Feb 5, 2017
865
1,190
Glasgow, Scotland
Read again his post, he's not asking for help covering a lie, he's asking for help to demonstrate that one even is not related to another...
Ok, must be me them, I read this

so I thought I'd rather wait until I get the flexgate to happen, hopefully Apple will by then add a new recall for the 15" models too...
as he will wait until flexgate affects his device and claim the screen issues are related to flexgate rather than the fall damage. And he wants to be able to avoid Apple seeing the dent and thinking that was the reason.

Aside from anything flexgate has nothing to do with 2015 devices so it will never happen.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,197
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Here(-ish)
Read again his post, he's not asking for help covering a lie, he's asking for help to demonstrate that one even is not related to another...
I’m sorry, but how can he prove such a thing? Just because there aren’t obvious symptoms now doesn’t mean internal damage wasn’t done in the drop.

“Help me prove to Allstate that my car is working now, so me driving it into the lake isn’t the reason for its future failure.”
 

StralyanPithecus

macrumors regular
Ok, must be me them, I read this



as he will wait until flexgate affects his device and claim the screen issues are related to flexgate rather than the fall damage. And he wants to be able to avoid Apple seeing the dent and thinking that was the reason.

Aside from anything flexgate has nothing to do with 2015 devices so it will never happen.
Maybe I was the one who understood bad the post, but what I understood is that if in the future the screen fails due to the "flexgate" issue, how to demonstrate it wasn't related to the previous device fall..

:)
[doublepost=1561324928][/doublepost]
I’m sorry, but how can he prove such a thing? Just because there aren’t obvious symptoms now doesn’t mean internal damage wasn’t done in the drop.

“Help me prove to Allstate that my car is working now, so me driving it into the lake isn’t the reason for its future failure.”

That's what I understood "Help me prove the even I hit somebody at 10 miles per hour and both cars are running fine now, if in the future the engine fails is not related to the small hit".

But maybe you're right, and then I don't want to help someone with that.
 
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kohsamui100

macrumors member
Original poster
Dec 21, 2016
46
0
guys, thanks and sorry, my mistake, it's a 15" late-2016...

I will clear this out:
- MPB fell on the floor
- It has some backlight at the corner and a dent
- If it gets the flexgate in the future, and I bring it in for service, they will tell me that it's due to it falling, which isn't true

Is there anything I can do today, so if it gets the flexgate in the future, they still cover me in case there'll be a recall. As any flexgate wouldn't be a result of it falling...
[doublepost=1561327203][/doublepost]
as he will wait until flexgate affects his device and claim the screen issues are related to flexgate rather than the fall damage. And he wants to be able to avoid Apple seeing the dent and thinking that was the reason.
Exactly.
 

jerryk

macrumors 601
Nov 3, 2011
4,871
2,412
SF Bay Area
guys, thanks and sorry, my mistake, it's a 15" late-2016...

I will clear this out:
- MPB fell on the floor
- It has some backlight at the corner and a dent
- If it gets the flexgate in the future, and I bring it in for service, they will tell me that it's due to it falling, which isn't true

Is there anything I can do today, so if it gets the flexgate in the future, they still cover me in case there'll be a recall. As any flexgate wouldn't be a result of it falling...
[doublepost=1561327203][/doublepost]

Exactly.
On a 2016, I think if the symptoms match flexgate, change while opening and closing, they would probably fix it with a dent. The flexgate repair program is a face saving exercise for Apple. Like the staingate, radon gate, and keyboardgate programs.
 

kohsamui100

macrumors member
Original poster
Dec 21, 2016
46
0
I’m sorry, but how can he prove such a thing? Just because there aren’t obvious symptoms now doesn’t mean internal damage wasn’t done in the drop.
If the flexgate comes up a few months after it fell, then the fall didn't cause it.
 

Ruggy

macrumors 6502
Jan 11, 2017
252
154
Make an appointment with a Genius bar to get the machine checked out for the damage.(Or to get help with something else if you prefer).
Presumably, they will tell you it's fine at the moment and you can use that if it subsequently isn't.
 

chrfr

macrumors G3
Jul 11, 2009
8,209
2,533
Make an appointment with a Genius bar to get the machine checked out for the damage.(Or to get help with something else if you prefer).
Presumably, they will tell you it's fine at the moment and you can use that if it subsequently isn't.
The Genius Bar will quote the flat rate repair for physical damage and put a note on the file that the computer has been dropped.
 

JPack

macrumors 601
Mar 27, 2017
4,710
7,025
If the flexgate comes up a few months after it fell, then the fall didn't cause it.
Damage is cumulative. It doesn't necessarily show up immediately.

It's like the iPhone 7 Loop Disease. A single drop of the phone won't cause it, but over time, repeated drops will loosen the audio IC.
 

LogicalApex

macrumors 6502
Nov 13, 2015
494
434
The fall damaged the computer because you're already experiencing backlight issues as a result of the damage. Which means the fall was good enough to not only dent the chassis, but to also damage the underlying internal components. Apple will see the damage and you can't do any recall repairs without fixing the other damage as well (unless Apple decides to goodwill it).

So, if you want to have a pain free process when "the flexgate happens" you'd have to pay for the damage repair now. Otherwise, you can let them know when flexgate happens and beg them for goodwill.