So I was in best buy the other day and picked up the newest MacBook Air 11 for $1101 (including 7.5% sales tax) (AMAZING beast of a machine by the way) and have run in to a problem. Because Apple likes the cloud so much, we don't get application CDs any longer. By law, Best Buy is required to restore a returned computer. If you go to "purchased" in the app store, you will see your iLife apps but when you click download it will tell you that they are linked to another Apple ID! I called Apple Care and after being on hold for a while I was told that my only option was to email the App Store representatives, BUMMER! Anyway, even though it will more than likely be a simple 2-3 email solution, Apple is going to have a messy experience with this and it's pretty inconvenient for both sides. Call Apple Care. Let them know you researched the topic online in case try and ask you to do anything other than what is listed here. If they try to tell you to contact the Mac App store tell them you are certain that is not a resolution. Ask them to contact their engineering team to remove the previous users registration for iLife off the computer/Serial. It does NOT matter if you erase reformat your drive and reinstall Lion, that will not work (by the way, they will not be able to do it while you are on the phone with them as they have to contact the engineers.) After they do this, do the following and you will be good to go! 1) In Finder, click on the Go menu. 2) Click Go to Folder. 3) Enter ~/Library/Caches/com.apple.appstore/ 4) Drag adoption.plist to the Trash. 5) Restart and see if they appear in purchased items.