Hey everyone, I'm new to threads and posts so forgive me if I don't make that much sense lol. Here is the story as short as possible. I have an 8g iphone. I have the 1.0.2 update. I downloaded the apptap (installerapp) program on my phone. I really dont care for it and I want it to be completely removed from my phone, just in case I have to take it to apple for service. So I plugg in my phone to restore my cell phone and it itunes says i have to update and restore first. So it starts downloading the 1.1.1. update and it never works. It will not upgrade my phone at all. it downloads and then i dont know where it goes. I called apple and the service tech says that I need to restore my phone on another computer. I tried another computer and the samething happened. I hintfully asked, if someone was to use third party apps will restoring or updating work with itunes? he said no. you first have to remove it from your phone, then upgrade. Ok here is my question now that you know my little story/problem. HOW DO I REMOVE APPTAP (INSTALLERAPP) COMPPPPPPLLLLLLLLETELY FROM MY PHONE AND "SET UP NEW PHONE" RESTORE? please someone help! I am reading all of the other related threads and they do not really help. I dont know what to do and Im getting confused lol. thanks so much. and if anyone does reply, can you make it like in normal language , i dont understand all the like "ssh, emei" or whatever stuff. THANKS!!!!!!!! -stephen!