How to report this to Apple and get refund ?

Discussion in 'iMac' started by soamz, Feb 26, 2012.

  1. soamz macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #1
    I bought OSX Lion last year and I bought a new iMac today, so logged in and installed it.

    But I see, Apple has charged 1$ to my credit card.

    Why is that ?
     
  2. Apple2000 macrumors member

    Joined:
    Jul 19, 2011
    #2
    Is it possible that you purchased a song or a cheap app and was charged for it?

    It seems unlikely that you being charged $1 correlates to your installation of Lion.
     
  3. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #3
    Sometimes also Apple and other vendors will test the validity of a card by executing a small transaction and then pulling it back.

    This might be one of those.

    Look at your purchase history in App Store and iTunes.

    B
     
  4. soamz thread starter macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #4
    Yeah, that might be the case, since that was a new computer.

    Okay, so they will refund, right ?


    Absolutely not!
     
  5. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #5
    It's possible that it is just a validity charge ... give it 48 hours. If it doesn't go away, contact Apple support.
     
  6. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #6
    I would say closer to 72 hours, Apple releases the funds right away after the validation goes through. Its the bank that is slow to replace it.
     
  7. Ccrew macrumors 68020

    Joined:
    Feb 28, 2011
    #7
    When you add a new machine to your account and Apple asks to validate it they charge $1 to your account to verify.

    It remains on "hold" for the length of time your financial institution applies to holds, Apple has nothing to do with that. For most it's 3-7 days.

    They don't "execute it and pull it back" they simply get an authorization code to determine if the card is valid then don't process the charge through. Helps to understand how banks handle $ transactions :)
     

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