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How to restore backed-up photos

WestofYouLB

WestofYouLB

macrumors member
Original poster
Apr 7, 2015
63
2
Long Beach, CA
I have asked this twice now, and somehow it appears that nobody else knows, either. Sort of odd.

Anyway, I need to find out if my wife's photos and videos are now backed up somewhere. When I went to the Genius Bar, they said they were backed up, but nowhere can I find a short and plain statement telling me how to recover backed up matter. Or where it is located.

Thanks in advance.
 
WestofYouLB said:
I have asked this twice now, and somehow it appears that nobody else knows, either. Sort of odd.

Anyway, I need to find out if my wife's photos and videos are now backed up somewhere. When I went to the Genius Bar, they said they were backed up, but nowhere can I find a short and plain statement telling me how to recover backed up matter. Or where it is located.

Thanks in advance.
Click to expand...
Check your iCloud account on line to see if they're there.
 
No, I think what you read is that Deleted photos are still retrievable for 30 days, then are permanently removed.
A backup should be there until you delete the backup.
The only pictures that might be gone would be any that you put in the trash (deleted) in your Photo library. The library is fully accessible. Pictures in the trash (because you choose to delete them, not keep them) remain available as deleted photos, where you can retrieve them from Deleted photos for up to 30 days. Doesn't affect your other pictures that are on iCloud, and not "deleted".
 
DeltaMac said:
No, I think what you read is that Deleted photos are still retrievable for 30 days, then are permanently removed.
A backup should be there until you delete the backup.
The only pictures that might be gone would be any that you put in the trash (deleted) in your Photo library. The library is fully accessible. Pictures in the trash (because you choose to delete them, not keep them) remain available as deleted photos, where you can retrieve them from Deleted photos for up to 30 days. Doesn't affect your other pictures that are on iCloud, and not "deleted".
Click to expand...
So glad to read this. Thanks very much. Now to see if I can find the photos.
 
The Genius Bar is not full of geniuses. Sorry to hear you lost your photos.
 
If you have correctly restored your iOS device from iCloud then it is easy for you to get all your stuff back.
 
EdwardSmith36 said:
If you have correctly restored your iOS device from iCloud then it is easy for you to get all your stuff back.
Click to expand...
Thanks, but I'm told in an Apple chat that my pictures are gone. The girl at the Genius Bar told me I had a recent backup but I suspect she misread the date. Anyway, my wife is pretty down about it, as any of us would be.

Don.
 
Have you personally checked your backups on ICloud to see what the last backup dates were available? I would not be satisfied until I checked myself, and do it soon, you may be able to retrieve her photos.
 
PattyMc said:
Have you personally checked your backups on ICloud to see what the last backup dates were available? I would not be satisfied until I checked myself, and do it soon, you may be able to retrieve her photos.
Click to expand...
Thanks for replying. The most recent backup date is after the session at the Genius Bar. It is the only backup shown.
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Goatllama said:
If you sign into iCloud.com and go to photos, anything in there? What do you see on the device when you go to Settings > iCloud > Storage? Any backups?
Click to expand...
I see one backup, and it is after the date when I was at the Apple Store.
 
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