How to restore backed-up photos

Discussion in 'iPad Tips, Help and Troubleshooting' started by WestofYouLB, Dec 28, 2015.

  1. WestofYouLB macrumors member

    WestofYouLB

    Joined:
    Apr 7, 2015
    Location:
    Long Beach, CA
    #1
    I have asked this twice now, and somehow it appears that nobody else knows, either. Sort of odd.

    Anyway, I need to find out if my wife's photos and videos are now backed up somewhere. When I went to the Genius Bar, they said they were backed up, but nowhere can I find a short and plain statement telling me how to recover backed up matter. Or where it is located.

    Thanks in advance.
     
  2. greywolfe macrumors member

    greywolfe

    Joined:
    Dec 14, 2012
    Location:
    Great Lakes Region of US
    #2
    Check your iCloud account on line to see if they're there.
     
  3. WestofYouLB thread starter macrumors member

    WestofYouLB

    Joined:
    Apr 7, 2015
    Location:
    Long Beach, CA
    #3
    Thanks for the input. I apologize, but I just don't know how to do that.
     
  4. WestofYouLB thread starter macrumors member

    WestofYouLB

    Joined:
    Apr 7, 2015
    Location:
    Long Beach, CA
    #5
    Thanks for the reply. I'm afraid I'm really panicked now. One of the paragraphs says that photos on the iCloud will only be kept there if they're younger than 30 days. Is this true? Then my wife's photos have gone. And what good is a backup if it only lasts 30 days? I'm sure I misunderstood.
     
  5. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #6
    No, I think what you read is that Deleted photos are still retrievable for 30 days, then are permanently removed.
    A backup should be there until you delete the backup.
    The only pictures that might be gone would be any that you put in the trash (deleted) in your Photo library. The library is fully accessible. Pictures in the trash (because you choose to delete them, not keep them) remain available as deleted photos, where you can retrieve them from Deleted photos for up to 30 days. Doesn't affect your other pictures that are on iCloud, and not "deleted".
     
  6. WestofYouLB thread starter macrumors member

    WestofYouLB

    Joined:
    Apr 7, 2015
    Location:
    Long Beach, CA
    #7
    So glad to read this. Thanks very much. Now to see if I can find the photos.
     
  7. WestofYouLB thread starter macrumors member

    WestofYouLB

    Joined:
    Apr 7, 2015
    Location:
    Long Beach, CA
    #8
    OK. Chatted with somebody at Apple. The pictures are gone. The Genius Bar person should have told me to back up before she reset my wife's iPad. Now she's pretty sad.
     
  8. \-V-/ Suspended

    \-V-/

    Joined:
    May 3, 2012
    #9
    The Genius Bar is not full of geniuses. Sorry to hear you lost your photos.
     
  9. EdwardSmith36 macrumors regular

    Joined:
    Jan 1, 2016
    #10
    If you have correctly restored your iOS device from iCloud then it is easy for you to get all your stuff back.
     
  10. WestofYouLB thread starter macrumors member

    WestofYouLB

    Joined:
    Apr 7, 2015
    Location:
    Long Beach, CA
    #11
    Thanks, but I'm told in an Apple chat that my pictures are gone. The girl at the Genius Bar told me I had a recent backup but I suspect she misread the date. Anyway, my wife is pretty down about it, as any of us would be.

    Don.
     
  11. PattyMc macrumors regular

    PattyMc

    Joined:
    Mar 7, 2012
    #12
    Have you personally checked your backups on ICloud to see what the last backup dates were available? I would not be satisfied until I checked myself, and do it soon, you may be able to retrieve her photos.
     
  12. Goatllama macrumors 6502a

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #13
    If you sign into iCloud.com and go to photos, anything in there? What do you see on the device when you go to Settings > iCloud > Storage? Any backups?
     
  13. WestofYouLB thread starter macrumors member

    WestofYouLB

    Joined:
    Apr 7, 2015
    Location:
    Long Beach, CA
    #14
    Thanks for replying. The most recent backup date is after the session at the Genius Bar. It is the only backup shown.
    --- Post Merged, Jan 14, 2016 ---
    I see one backup, and it is after the date when I was at the Apple Store.
     

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