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How to RETURN my Macbook Air after 1 year?

U

urbantea

macrumors regular
Original poster
Jun 12, 2012
141
6
Bought a refurbrished apple Macbook air from the APPLE website. Have had tons of problems since day 1. Have brought it in THREE TIMES for repair cause stuff always wrong with it. It's def not working LIKE NEW at all. Now i still have a problem with it... and I have to bring it in AGAIN (4th time).

The 1 year warranty ends in 25 days.

I want to return this cause its obviosuly defective. I called them and ask for a refund and the lady said no, then said she doesnt have the power to give refunds and I should ask the store. (probably a lie).

Then I asked for an extension on the warranty, to give me one year more for FREE cause obviously things that has issues, They said no cause they changed every single part in the macbook so there's no more they can do.

HA, now i found the hard disk is messed up...so there goes that theory.

Anyways, i want to return it for a full refund. Or just give me a NEW ONE. It's been a year, so my credit card can't do an investigation etc.

Any ideas?
 
Escalate to management. If management in the store doesn't give you satisfaction call the Apple customer care number. Keep moving it up the chain. Some people have had luck emailing "Tim Cook", not actually him but it goes to his people. tcook@apple.com

Whatever you do, include the history of what's been done, though they can look it up based on the serial.
 
I'd personally be really polite in the store telling them about all of the problems you've had, they'll probably favor you and just give yo a replacement. ;)
 
hallux said:
Escalate to management. If management in the store doesn't give you satisfaction call the Apple customer care number. Keep moving it up the chain. Some people have had luck emailing "Tim Cook", not actually him but it goes to his people. tcook@apple.com

Whatever you do, include the history of what's been done, though they can look it up based on the serial.
Click to expand...

I received a call the next day from Tim Cook's office - able to talk through my problem with someone who actually made some sense.
 
urbantea said:
Bought a refurbrished apple Macbook air from the APPLE website. Have had tons of problems since day 1. Have brought it in THREE TIMES for repair cause stuff always wrong with it. It's def not working LIKE NEW at all. Now i still have a problem with it... and I have to bring it in AGAIN (4th time).

The 1 year warranty ends in 25 days.

I want to return this cause its obviosuly defective. I called them and ask for a refund and the lady said no, then said she doesnt have the power to give refunds and I should ask the store. (probably a lie).

Then I asked for an extension on the warranty, to give me one year more for FREE cause obviously things that has issues, They said no cause they changed every single part in the macbook so there's no more they can do.

HA, now i found the hard disk is messed up...so there goes that theory.

Anyways, i want to return it for a full refund. Or just give me a NEW ONE. It's been a year, so my credit card can't do an investigation etc.

Any ideas?
Click to expand...

Same problem but with my 2011 iMac. Had AppleCare on it though. But in shop five times in 21 months. Emailed Tim Cook directly with my concerns. Was worried when AppleCare ran out, what this iMac was going to cost me. Apple Store called me within a day and said they would replace it new as directed by Tim Cook. Here is a link to the thread I started about it. Included in thread is a copy of email I sent to Tim Cook. https://forums.macrumors.com/threads/1538023/ . Read it all and see my results. Not a long thread, only 29 post. Maybe it will help you to take the approach I did. No guarantee you will get the same results but worth the try. I also sent Tim Cook a Thank You email after all was said and done.
 
Great. Thanks! I'll send a well prepared email to Tim Cook and document all the changes that they fixed and include my contact #.
 
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