How to save my files

Discussion in 'Mac Basics and Help' started by jvm30, Oct 16, 2015.

  1. jvm30 macrumors newbie

    Joined:
    Jun 28, 2010
    Location:
    Entebbe, Uganda
    #1
    Hello all. I have a external hard drive with files that I would like to save. First of all it takes a long time to open the hard drive. Then once open the files will not open, I am not able to open any files, I can see the files on the hard drive. And I am not able to repair the hard drive. I get a Unable to unmount. Thanks for the help.
     
  2. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #2
    How is the external formatted? If it is NTFS then OS X can only natively read Microsoft's NTFS.
     
  3. jvm30 thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    Location:
    Entebbe, Uganda
    #3
    the hard drive is a WD my passport for Mac
     
  4. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #4
    That is NOT a format! Is the drive formatted NTFS or Something else?
     
  5. jvm30, Oct 16, 2015
    Last edited: Oct 16, 2015

    jvm30 thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    Location:
    Entebbe, Uganda
    #5
    Sorry, I don't think that it is formatted NTFS. The problem now is that the drive does not open at all.
     
  6. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #6
    So what format is it? I ask because if it is NTFS OS X can only natively READ ONLY NTFS! Just use Disk Utility to find out it's format!
     
  7. jvm30 thread starter macrumors newbie

    Joined:
    Jun 28, 2010
    Location:
    Entebbe, Uganda
    #7
    The disk utility is saying Mac OS Extended (Journaled)
     
  8. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #8
    Then use Disk Utility to Repair the external disk. Also highlight the drive and do a 'Get Info' on the drive. Make sure you are able to read/write to the drive (you might have to unlock it using your password though).
     

Share This Page