Carrier How to sell iPad Pro with embedded sim

jamesdean74

macrumors newbie
Original poster
Jul 15, 2008
25
26
Due to financial issues, I am forced to sell my 2nd gen iPad Pro 12.9 AT&T model. My question is how do I resell it and remove my AT&T account from the embedded sim so the new owner isn't using my account? Thanks in advance for any help. It was purchased from AT&T store so it is locked to AT&T I believe?
 

JackieInCo

Suspended
Jul 18, 2013
5,178
1,598
Colorado
I LOST my T-Mobile and Sprint accounts simply by restoring the iPad. For some reason, the embedded sim doesn't remember your account info once you restore.

This happened two different times when I restored the iPad, both times, I lost my Sprint and T-Mobile accounts on the iPad. Literally. T-Mobile and Sprint did not know how to reactivate the iPad or how to even look it up in their system.

Apparently, once you restore the iPad, the embedded sim is given a new number so this is why any accounts associated with the iPad before restoring are then wiped out once you do restore.

It could be different with AT&T though. I haven't tried AT&T on my iPad because as you may or may not know, the embedded sim would then be locked to AT&T and to change to a different carrier, I would need Apple to change out the embedded sim.
 

Chupa Chupa

macrumors G5
Jul 16, 2002
14,834
7,394
Have you tried doing an erase and restore and "set up as new." Then go back into the cellular settings and see if your ATT account populates or you have to punch in your UID and PW again?

Other than that I would think you'd have to contact ATT if it's on contract.
 

jbachandouris

macrumors 601
Aug 18, 2009
4,918
1,844
Upstate NY
I LOST my T-Mobile and Sprint accounts simply by restoring the iPad. For some reason, the embedded sim doesn't remember your account info once you restore.

This happened two different times when I restored the iPad, both times, I lost my Sprint and T-Mobile accounts on the iPad. Literally. T-Mobile and Sprint did not know how to reactivate the iPad or how to even look it up in their system.

Apparently, once you restore the iPad, the embedded sim is given a new number so this is why any accounts associated with the iPad before restoring are then wiped out once you do restore.

It could be different with AT&T though. I haven't tried AT&T on my iPad because as you may or may not know, the embedded sim would then be locked to AT&T and to change to a different carrier, I would need Apple to change out the embedded sim.
It is the same on AT&T. I did a full erase and it wiped my imbedded SIM. Nothing would allow it to be activated again. Even replacing the iPad didn't work. I had to settle for a regular SIM.

I clicked on this thread as I'm looking to sell my 9.7 and wanted to make sure I knew what I needed to do once it sold.
 

JackieInCo

Suspended
Jul 18, 2013
5,178
1,598
Colorado
It is the same on AT&T. I did a full erase and it wiped my imbedded SIM. Nothing would allow it to be activated again. Even replacing the iPad didn't work. I had to settle for a regular SIM.

I clicked on this thread as I'm looking to sell my 9.7 and wanted to make sure I knew what I needed to do once it sold.
With T-Mobile and Sprint, I was able to use the same embedded sim but I had to create a new account losing the 10GB I got for $10 on T-Mobile that I never even had a chance to use.

Anyways, for those two carriers at least, you can start fresh as in the OPs case of wanting to sell the iPad but with AT&T then, the embedded sim needs to be replaced to use it again.
 
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