How to troubleshoot crash logs?

Discussion in 'iMac' started by SquareOne, Sep 23, 2015.

  1. SquareOne macrumors newbie

    Joined:
    Oct 8, 2014
    #1
    Hi All,

    I am experiencing some serious crashing issues currently. First, the situation:
    - There is one Mac Mini Server used as file share.
    - There is a user account made on the Mac Mini server with read and write access to several folders
    - In these folders are primarily .docx files
    - The iMac is connected to this shared folder with the user account created on the Mini Server

    Regularly, when I try to open one of the word files on the server, the iMac freezes completely and the only way to fix it, is by forcing to shut down the imac by pushing the off button on the back. I have tried several things like creating new user accounts on the iMac and connect with those, but it doesn't seem to help.

    In the console I have found crash logs, but I have no idea how to read them and where to find the issue. Problem is that it is way to big to post here in the forums.
    The title of the crash log is:
    Microsoft Word_2015-09-23-135736_iMac-1.hang

    Can any of you help me where I should start to look for the problem?

    Best
    SquareOne
     
  2. strukt macrumors member

    strukt

    Joined:
    Aug 8, 2012
    Location:
    Norway

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