How to uninstall TuneUp

Discussion in 'Mac Apps and Mac App Store' started by neliason, Mar 9, 2017.

  1. neliason macrumors regular

    Joined:
    Oct 1, 2015
    #1
    I made the mistake of trying TuneUp. I had used it before and found it helpful for cleaning up my iTunes library. I deleted the app and followed their own instructions as to how to completely delete the app (see here). Unfortunately their instructions are lacking. My system.log is flooded with the following message:

    com.apple.xpc.launchd[1] (com.tuneupmedia.TuneUpHelper): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.​

    I have greped for com.tuneupmedia.TuneUpHelper in the following locations:

    ~/Library/LaunchAgents
    /Library/LaunchAgents
    /Library/LaunchDaemons
    /System/Library/LaunchAgents
    /System/Library/LaunchDaemons

    Nothing was found. When I run 'launchctl list' sure enough there is a service com.tuneupmedia.TuneUpHelper.

    So what on earth could be going on? How can I find out where this item is and stop it?
     
  2. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
  3. neliason thread starter macrumors regular

    Joined:
    Oct 1, 2015
    #3
    Thanks for the suggestion. This app costs money. I don't object to spending money if the app is able to actually remove this annoyance. But I'm concerned it won't because this appears to be a tricky issue. I deleted all the plists with names associated with this app. When I grep the plists in all locations used to load daemons nothing is found. To be sure I'm no macOS expert, but based on my findings I don't see how this process is getting requested in the first place.
     
  4. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #4
    AppCleaner is free:
    http://freemacsoft.net/appcleaner/
     
  5. neliason thread starter macrumors regular

    Joined:
    Oct 1, 2015
    #5
    I had tried "App Cleaner" from the App Store. I ran AppCleaner and uninstalled the app. Unfortunately it didn't fix my problem. After a reboot the service is still trying to launch.
     
  6. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #6
    Please follow my link and instructions. It's not the same app. If you won't do that, I have no reason to help you further.
     
  7. neliason thread starter macrumors regular

    Joined:
    Oct 1, 2015
    #7
    Sorry, I wasn't clear. Once you posted the link I realized you were referring to a different but similarly named app. I did run the app you suggested and running it didn't solve the problem. Thanks for the suggestion.

    Since then I did notice a strange plist in '/Users/{me}/Library/LaunchAgents'. Its name is com.sourcesoftwarehub.AppTech.plist. It was created the same day I installed TuneUp. It had an argument for an executable '/Users/{me}/Library/Application Support/AppCommon/AppTech'. I've deleted the plist and the executable. Next time I reboot I'll know if it fixed it.

    Thanks again.
     
  8. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #8
    Do you have it still listed as a login item?

    To check, go to System Preferences>Users & Groups>you as a user>login items

    If still there, obviously delete.
     
  9. neliason thread starter macrumors regular

    Joined:
    Oct 1, 2015
    #9
    No, it's not listed as a login item.

    I tried running 'launchctl remove com.tuneupmedia.TuneUpHelper'. The service isn't listed when I then run 'launchctl list'. But as soon as I reboot it is back.
     
  10. rshrugged macrumors 6502a

    Joined:
    Oct 11, 2015
    #10
    Check to see if it's hooked into iTunes.
    User > Library > iTunes > iTunes plugins
     
  11. chrfr macrumors 603

    Joined:
    Jul 11, 2009
    #11
    Have you physically looked in all the LaunchAgent/Daemon folders where you used grep? Those are the only locations that launchd will use so the file in question must be in one of those folders.
    Failing that, download and run EtreCheck and post the results here. It will list all of the startup files on your computer in an easy to understand format.
     
  12. neliason thread starter macrumors regular

    Joined:
    Oct 1, 2015
    #12
    I don't see anything in that location other than Apple files and some Scripts I've added.
    --- Post Merged, Mar 13, 2017 ---
    Yes, I've manually examined each location I greped in Finder. I looked for file names matching the item and looked for any files modified on that date and time.

    I ran EtreCheck and didn't find anything. I've attached the file.
     

    Attached Files:

Share This Page