hey guys I could use some help. I'm trying to help my friend update her mac 10.4 tiger to lion, which first you have to update to snow leopard to get the app store. Apple says you do this by checking for updates, the problem is her computer doesn't see that there are any updates. I thought maybe if I got a dvd of snow leopard we could do it that way, but her cd drive is jammed and broken. Either we can get the drive fixed and try the dvd, or try to figure out why the mac doesn't see it needs to update. Any suggestions?
Alright everyone... Here is how I got both my MBP's to Snow leopard before going to Lion... FOR FREE.
I had a 13" MBP running Leopard and my Wife has a 15" MBP running Tiger...
They both had 2GHz Core 2 duo's with 2gigs of mem...
I decided to head over to my local apple store and look around and see if they had any Snow Leopard disc. My original plan was just to buy the disc and force install on my wife's MBP since it didn't even have Leopard on it yet...
As I walked in, i was greeted and I asked about the disc.. They prompted me to go to the Genius Bar and ask a tech, which I did. I get to the desk and explained that my end goal was to have both machines running Lion so that My wife and I could finally get both of our iPhones connected to iCloud and our home base network. The tech was super nice and said, instead of using the disc, I could bring in my two MBP's and they will install it on both.
At first I was skeptical and thought, maybe the guy was just being nice and since I didn't have my MBP's I would have to come back and then expected to be turned away.
A few days later I booked the Genius appt and met with another Tech, I Basically laid it all out in honesty and said I wasn't expecting it for free but that I would like to have both units upgrade to SL so that I could move on to Lion.

To my surprise the Tech said, "Sure No Problem," and then upgraded both Machines. At the end I offered again to pay for something, but the tech said no problem and just recommend I upgrade my Mem to at-least 4gigs each so that Lion would run more smoothly once I upgrade to that. He also recommend I try New egg or Amazon which I did and got a
Kingston 8gig stick for $33.
This experience has definitely been an extremely positive one. I never once asked for a hand out before being given the offer first and to have the friendly customer service support go along with it is just icing on the cake. I really hope that by me posting this I don't get anyone in trouble at that store by the
Apple Gestapo.
Anyway, I'm having my mem delivered tomorrow and will then upgrade to Lion using the App Store. Hope this all helps. Here is a
link to find out what mem is best for your machines...