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Of course, Apple's not going to deliberately put in old batteries, especially not as a matter of policy. But all sorts of things still can go wrong in any given Apple Store, with any given tech, with any given repair, on any given day.
Care to give examples? Are you intimating an Apple tech might grab a used battery that was just sitting around?
 
Similar question...how I can I be SURE Apple is selling me 100% new products if I don't unpack, boot, and run checks on every single boxed hardware I've ever purchased?

THIS GOES DEEPER THAN BATTERIES.

I hear they're stockpiling lost Androids and old iPhones (that they've pickpocketed) out of sight of the retail areas to lure in new iPhone customers.

Someone really should investigate this.
 
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There are many people that have wanted to pay for a new battery but we're denied because the battery health wasn't below 80%.

I had one replaced at well above 80%. Brought in an iPhone was handing down and they tested it, let me know it was whatever it was (above 80%), told me and I said im fine with that..I wanted to pass it on with a fresh battery. Hour'ish later, I paid and was in my way with a new battery.
 
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I had one replaced at well above 80%. Brought in an iPhone was handing down and they tested it, let me know it was whatever it was (above 80%), told me and I said im fine with that..I wanted to pass it on with a fresh battery. Hour'ish later, I paid and was in my way with a new battery.
Looks like you won the apple lottery. I've never experienced it first hand, but have read many people say they were denied.
 
The battery health did report 100% after the change, yes.
That is a good sign. I would recommend running the 2-cycles battery calibration: Run a video in repeat mode at full brightness until the phone completely dies, then recharge to 100%, repeat. U know it needs a calibration when it sits at 0% for a long time.
 
Looks like you won the apple lottery. I've never experienced it first hand, but have read many people say they were denied.
Is not clear from those responses whether the user is complaining about performance loss even at >80%, hence expecting a freebie.
 
That is a good sign. I would recommend running the 2-cycles battery calibration: Run a video in repeat mode at full brightness until the phone completely dies, then recharge to 100%, repeat. U know it needs a calibration when it sits at 0% for a long time.
Unless the user 's mother you were responding to had an old iPhone, (SE etc) there is no need to calibrate the iPhone battery.
 
That is a good sign. I would recommend running the 2-cycles battery calibration: Run a video in repeat mode at full brightness until the phone completely dies, then recharge to 100%, repeat. U know it needs a calibration when it sits at 0% for a long time.
Unless the user 's mother you were responding to had an old iPhone, (SE etc) there is no need to calibrate the iPhone battery.
Very first sentence:
All newly-installed smart batteries should be calibrated as soon as possible.

Even though it isn’t regarding a freshly replaced battery, here’s one example as to why routine recalibration is a good practice:


With that said, is it necessary? No. Nevertheless, it is good practice as it helps the power management system of the device as well as the microcontroller in the battery to read and record the actual charge (i.e., voltage) range.

By the way, from the looks of it, a (grand)mother would be far more likely to have a calibrated battery than many of the members of this forum. That is, so many here blindly follow the 20-80, 30-70 'rule' whereas someone not tech-obsessed will occasionally forget to charge, running it down until the device auto shuts down, then charge it to full.
 
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Unless the user 's mother you were responding to had an old iPhone, (SE etc) there is no need to calibrate the iPhone battery.
LOL, can't keep up with these stuff :) More useful for everybody else to post, No Calibration Needed after model x, IOS y,z.
 
Everybody would be happy to know I got a new, zero cycle, battery yesterday for my mini13, old battery health 83%, the genius didn't complaint when I ask to verify with my laptop/CoconutBattery. $98 bux with tax, ouch. The new battery warranty is 90 days.
 
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Apple has given me a free out of warranty battery and screen replacement on different MacBooks over the years. I would trust them not to give me a bad/used battery if I was paying for it. But this stuff usually comes with a warranty as well. So if it isn’t performing as you expect you can return it.
 
Looks like you won the apple lottery. I've never experienced it first hand, but have read many people say they were denied.
You do realize that the vast majority of people never have issues, so we never hear about them. How many is "many"?
 
Won't it be easier to ask them to return the dead battery to you in a bag or a box? While they can probably yank an old battery out of the recycle bin and give it to you to say your battery has been replaced, it provides them a reason the store should not cheat. Furthermore, with a new battery you should immediately notice slight increase in performance.

Hopefully everything works out.
 
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Won't it be easier to ask them to return the dead battery to you in a bag or a box?
Good idea. This came from the car repair industry. Anybody watch the Car Wizzard on utube? legitimate car dealership charge for tasks not performed <gasp!>
 

5. Apple may use parts or products that are new or previously used Apple genuine parts that have been tested and passed Apple functional requirements. Apple will retain the replaced part or product that is exchanged as its property, and the replacement part will become your property. Replaced parts are generally repairable and are exchanged or repaired by Apple for value. Apple may use Apple Products or replacement parts for service that are sourced from a country that is different from the country from which the Apple Product or original parts were sourced. If applicable law requires Apple to return a replaced part to you, you agree to pay Apple the additional cost of the replacement item.

They usually retain the old parts until customer picks up, and would surely show you them if requested.
 
Good idea. This came from the car repair industry. Anybody watch the Car Wizzard on utube? legitimate car dealership charge for tasks not performed <gasp!>
True that. I started doing that when I take my car in for out of warranty services. The trouble is that I ended up having to dispose all the retired brake pads, spark plugs, ignition coils,...etc at a local eco station.
 
To finally put this thread to rest I want to say the battery HEALTH% is a bad number to go by to ascertain the overall health of the battery, at times mine shows 87% and yet with 980 charge cycles I can feel is going, the battery charges up and just by idling it plunges to 45% in matter of minutes. I feel CHARGE CYCLE is Godspell. About a thousand is what ur gonna get out of that battery. I am talking OEM battery, no third parties which may contain a different Battery Management Chip.
 
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