How willing are genius to replace phone? Bricked during activation

Discussion in 'iPhone Tips, Help and Troubleshooting' started by l4t13, Mar 8, 2008.

  1. l4t13 macrumors regular

    Oct 15, 2006
    Hello everyone,

    I was activating my phone this morning and got a purple screen in the process now my phone appears bricked. I called the 1800 number and told the tech guy what happened and he gave me a case number. He said take the number to the genius and they will be able to help.

    My question is: How willing are the geniuses to replace the phone, no hassle? Reason I wondered is, I may have to have my dad who is tech retarded take it in. Will the genius be able to read the case notes and replace it without any further info needed from my dad?

  2. l4t13 thread starter macrumors regular

    Oct 15, 2006
  3. l4t13 thread starter macrumors regular

    Oct 15, 2006
    bump. he is taking it in tomorrow.
  4. Coolnat2004 macrumors 6502


    Jan 12, 2005
    They will replace it as long as you were legitimately activating it. Especially if your dad can't explain what happened.

    I'm guessing, of course. But Apple Geniuses seem to be reasonable..
  5. carfac macrumors 65816


    Feb 18, 2006
    I had one that failed prior to activation- the screen wouldn't work for any touch input.

    INSTANT REPLACE, no problem!
  6. brownjed macrumors newbie

    Mar 10, 2008
    Quick Replace

    Half my screen stopped responding to my touch yesterday after 6 months of use and they gave me a new one right away. It's great, no more scratches!
  7. acfusion29 macrumors 68040


    Nov 8, 2007

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