Recently I bought a 22inch HP monitor for my gf and it has been a total nightmare dealing with them. I've seen numerous posts by people claiming that HP is a better value and in some respects it is. You can get more raw hardware per your dollar but everything else is low class from the bloated advertising software to the cheap casing to the absolultely horrible customer service. For starters customer service is shipped overseas to India. Most of their employee's have a bad grasp on the English language. They are fine as long as they are following their robotic motions. Anytime you ask them anything that remotely deviates away from their script they fall apart. I was transferred a total of five times and I was on the phone for an hour and 43 minutes asking them one simple question, "I shipped the defective monitor back, why hasn't HP recieved it?" That's it, anything a five year old who's native language is English can understand. On top of having a poor grasp on the English language they hardly know what they are doing. I kept getting the run around that the issue doesn't fall under their department. The HP offices must be like an abattoir of retarded children. Finally I decide to talk to HP Support online and the guys name is Steven M. Praises be, English may be his first language. Everything went smooth with him and the "Case Manager" is going to handle my case and I should be receiving a call tomorrow, we'll see. The Story so far. 1. I buy a new HP monitor but it fails after an hour of usage. HP troubleshoots it with me over the phone and after running through a list of silly tests I tell them that I am a knowledgeable computer user. They stop the list and automatically agree to send a replacement. I ask if it will be new or refurbished, they say new. 2. I receive the replacement monitor. This one works but the bezel around the monitor is scratched and completely dirty. The bezel is also loose. This is clearly not new, it was probably repaired and was thrown around. The screen also came with streaks left behind by someone doing a poor job cleaning it with hard water. Not something I expect from a new product. I call HP and 2 minutes into the conversation they agree to send a replacement. I was impressed with the fact that I didn't have to hassle with them. One problem though, HP is backed up and they wont send the replacement out for 6 weeks. The first replacement works so I can deal with that. 3. Lo and behold HP sends the replacement monitor out the next day. Fedex proceeds to lose the package or it's stolen from the front of my house. I call HP concerning this issue and they waste almost 2 hours of my time and don't resolve a thing. Under the notes they have the expected delivery date as 02/23/09 but the tracking number shows that fedex as delivered the package. Their poor grasp of English does not help. They have no idea and just keep saying the delivery date is 02/23/09. Idiots. 4. I talk to HP support through chat. He finally understands what I'm saying. Now a case manager will contact me, we'll see. 5. I also have another problem. HP ships out the monitor and then you ship out the defective one. That's nice, but I shipped out the monitor 01/07/09 and HP still hasn't received it. On top of this I have no receipt that I sent it. I asked for one when I dropped off the package at fedex and they said there isn't a receipt. I also lost the tracking number on the slip. So I'm sweating bullets that HP might charge my credit card. Now they have a customer service order status webpage with two tracking numbers, the one for your receiving the package and the one for you sending the package. The link for me receiving the package works fine. The one for me sending the package has a problem though, every time I click on it it sends me to UPS webpage with no information found. I'm baffled because I sent it according to their instructions through fedex. Looking at it one more time feeling completely stressed out I realize that UPS uses letters in their tracking information. Fedex uses all numbers! I go to fedex.com and copy and paste the number and lo and behold HP receiving the monitor 01/14/09. The link on the webpage was made by a moron and was made wrong. This morning I receive an email that my credit card will be charged soon since HP has not received the monitor. I'm so happy Apple doesn't ship their customer service overseas. I was planning on getting Apple Care but then started to think about it a bit. Now I WILL get Apple Care. This experience just makes me appreciate that Apple hires people who understand English. The one time I had to call them everything as very professional. I also sent an email to steve job's email and I actually got a phone call saying they appreciate feedback. That's right a call from someone and they spoke English as their first language! That's very handy when you are communicating in English. Sorry I had to rant. HP can burn in hell.