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Maxi86

macrumors regular
Original poster
Sep 24, 2010
174
0
I just bought a new HP Photosmart Premium e-all-in-one (CN503B).
Using the guide I followed every step and connected it to my wireless network. But when asked to install the device on the computer, I run into this problem:

according to installation guide of the HP Photosmart C310 series on the CD my (Windows 7 64-bit) pc doesn't have the required USB driver en hardware. I can't continue the process... :S

I tried to connect the printer wired (the cable wasn't included in the box, but luckily I'd a spare one). but again, during installation of the driver, I get a message it failed.

Does anyone have a clue what's the catch here?
I will try to install it in Mac OS X next, but I wanna be able to print from both OS'es of course!

EDIT:
I can't install the software on Mac OS X Lion... it's only compatible with 10.6 and below...
On the official HP Support there are no updated drivers...
 
Last edited:
Fortunately I can at least use it with my iPad... that works very convenient!
 
I have the new office jet 6500 E710 n.

To install in lion, I just went to system Print & Scan, and clicked the + button to add the printer/scanner. It found the office jet on the network just fine, no HP disk needed, it's included.

Michael
 
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