HP Printer Update via Software Update Today

devman

macrumors 65816
Original poster
Apr 19, 2004
1,235
4
AU
I installed this and now I cannot print from Safari anymore. I get a Safari crash in the HP print settings plugin every time.

Anyone else seen this?

Anyway to back this update out?

If you haven't applied the update, you might want to wait until more reports come in about it.

UPDATE: it crashes in any app actually. If I try and print from Preview I get the same plugin crash. Only for my Laser color printer though. An inkjet printer works both are HP).
 
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MacDawg

macrumors Core
Mar 20, 2004
19,835
4,279
"Between the Hedges"
I installed the update today and just printed this page from Safari just fine
HP Photosmart C4280 All-In-One printer

Edit: posted before your update
 

devman

macrumors 65816
Original poster
Apr 19, 2004
1,235
4
AU
Well I'm glad others aren't affected.

The printer is a HP CP1525nw. Here's the first part of a crash log.


Process: Safari [354]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.0 (8536.25)
Build Info: WebBrowser-7536025000000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [256]
User ID: 501

PlugIn Path: /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/PlugIns/HPPrintSettings.bundle/Contents/MacOS/HPPrintSettings
PlugIn Identifier: com.hp.print.psdriver.HPPrintSettings
PlugIn Version: 19.1.0 (19.1.0b429)

Date/Time: 2012-08-09 01:32:41.576 -0400
OS Version: Mac OS X 10.8 (12A269)
Report Version: 10
 

hstaniloff

macrumors newbie
Apr 24, 2008
12
0
I'm crashing too

I installed the HP Printer update and I too am crashing in every single app!
I'm going to uninstall and re-install the printers that I am using to see if that fixes it.
Any help is appreciated!
 

liya1201

macrumors regular
Sep 8, 2010
123
15
It happened to me too!

Re-install Mountain Lion from Recovery disk did not help. However, restore the hp printer folder in Library/Printers/ from Time Machine solved the problem. Do remember to Repair Disk Permissions after restoring from Time Machine.

I installed the HP Printer update and I too am crashing in every single app!
I'm going to uninstall and re-install the printers that I am using to see if that fixes it.
Any help is appreciated!
 

Graig

macrumors 6502
Aug 23, 2009
329
5
Vancouver, BC
I tied to print today and got an error message saying that the update was installed incorrectly and did I want it repaired. I allowed this and it did a quick permissions repair and now printing seems to be OK.
 
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jimtuch

macrumors newbie
Jan 30, 2008
2
0
Remove this file to trash:
/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin

I had same problem and someone suggested this in Apple forum and it solved the problem.
 

ashforma

macrumors newbie
Feb 9, 2011
8
0
HP Printer problem

Hi,

Just tried the fix mentioned above, and now I am rintign from Safari. FireFox also had the same crash problem and even MS Word [Mac version]

Thanks for the heads up.

M
 

david.grenier

macrumors newbie
Aug 11, 2012
1
0
Remove this file to trash:
/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin

I had same problem and someone suggested this in Apple forum and it solved the problem.
I came across this post while I was on the phone with Apple support. I was passed around a few times because they thought it was related to my HP LaserJet 1200 being connected to my AirPort but that was a red herring. As soon as I deleted this file the problem went away.

I continued helping Apple troubleshoot this by deleting and re-adding printers, and by resetting the printing system. Each time I added the printer I was informed some parts of the installation were missing and it asked if it should download and install. I did, and the file reappeared, and so did the crashing. Deleting the file fixed it, again. The tech said he'd pass this along to their engineering people so presumably they'll work with HP to find out what happened.

Thanks again for posting this fix.
 

devman

macrumors 65816
Original poster
Apr 19, 2004
1,235
4
AU
Remove this file to trash:
/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin

I had same problem and someone suggested this in Apple forum and it solved the problem.
yep, fixed it for me too. Thanks much!
 

MQStubbs

macrumors newbie
Apr 8, 2009
1
0
Fixed it for my HP Laserject P2055dn

After struggling for a few days I had inspiration to try the MacRumours forum and this fix fixed it for my HP Laserject P2055dn.

Brilliant help
 

Crow67

macrumors newbie
Aug 16, 2012
1
0
Same Problem

Preview quit unexpectedly while using the HPPrintSettings plugin

All OK up until yesterday!
Tried deleting and reinstalling the printer - will print test page, but nothing else.
Tried time machine, same deal

H E L P !:(
 

Seamaster

macrumors 65816
Feb 24, 2003
1,081
123
Is anyone else finding the printing of PDFs on their HP printer is suddenly excruciatingly slow?
 

prc87

macrumors newbie
Aug 17, 2012
3
0
Can't see /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin

I've also had the application crash problem (running 10.8, latest HP drivers, HP 1320n).

Tried to find the file to delete (/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin) but cannot find it in folder structure.

Only subfolders inside /library/printers/ are the two named printers. I access /library folder using the OPTION-VIEW trick. Am I looking in the wrong place?

Thanks in advance!

-prc.
 

prc87

macrumors newbie
Aug 17, 2012
3
0
prc87,

Got to:

/Library/Printers/hp/PDEs/

Not:

~/Library/Printers/

S-
I tried to, but their was no .../hp/PDEs/ folder that i could see. Just the two printer packages within /Library/Printers/

(By the way, I presume the full folder is MacIntosh HD/Users/peterc/Library/Printers/...???

----------

Just realised their are TWO /Library/Printers folders....one under my username and one directly under the harddisk root. Found the correct folder now, deleted the file and printing works again :) :)
 

sidewinder

macrumors 68020
Dec 10, 2008
2,425
127
Northern California
I tried to, but their was no .../hp/PDEs/ folder that i could see. Just the two printer packages within /Library/Printers/

(By the way, I presume the full folder is MacIntosh HD/Users/peterc/Library/Printers/...???

----------

Just realised their are TWO /Library/Printers folders....one under my username and one directly under the harddisk root. Found the correct folder now, deleted the file and printing works again :) :)
Come on...there are NOT two "/Library/Printers" folders!! :rolleyes:

When someone starts a path with "/", that means the root directory. Not the root directory for the user account....

S-
 

mcvite

macrumors member
Apr 12, 2011
37
0
basingstoke,uk
hp printer update

i have a Photosmart Premium C309g-m [A11B8B] carried out the update and it all works on google chrome and safari,no issues what so ever
 

juliusl2

macrumors newbie
Aug 18, 2012
2
0
Tallahassee, FL
HP Update 2.1 Work-Around Is Partially Successful

Following suggestion to remove the hpPostScriptPDE.plugin, I was able to print with my HP LaserJet P2015dn. There is still a problem with the Apple Store Update. I continue to receive notification that a software update, namely the HP 2.1 update, is available.

Ultimately, it seems that the new HP update problem with OS 10.8 and LaserJet printers will have to be resolved by Apple and HP. From what I recall from past problems involving HP, HP engineers in the "what matters to HP and Apple" department are slow!! A new HP Update 2.6 (intended advance dating) may take several months.
 

jobo49

macrumors newbie
Feb 8, 2012
2
0
France
Not a Mountain Lion issue

The solution of moving the .plugin file to the trash works for me.

However, this is *not* a Mountain Lion issue, it's an HP update bug.

I applied the update from HP while using Lion and everything started crashing on the HP printer.