HP Printer Update via Software Update Today

Discussion in 'OS X Mountain Lion (10.8)' started by devman, Aug 8, 2012.

  1. devman, Aug 8, 2012
    Last edited: Aug 8, 2012

    devman macrumors 65816


    Apr 19, 2004
    I installed this and now I cannot print from Safari anymore. I get a Safari crash in the HP print settings plugin every time.

    Anyone else seen this?

    Anyway to back this update out?

    If you haven't applied the update, you might want to wait until more reports come in about it.

    UPDATE: it crashes in any app actually. If I try and print from Preview I get the same plugin crash. Only for my Laser color printer though. An inkjet printer works both are HP).
  2. MacDawg macrumors Core


    Mar 20, 2004
    "Between the Hedges"
    I installed the update today and just printed this page from Safari just fine
    HP Photosmart C4280 All-In-One printer

    Edit: posted before your update
  3. Pamani macrumors 6502


    Jul 11, 2008
    I just installed the update and able to print fine on an HP LaserJet 1320
  4. devman thread starter macrumors 65816


    Apr 19, 2004
    Well I'm glad others aren't affected.

    The printer is a HP CP1525nw. Here's the first part of a crash log.

    Process: Safari [354]
    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: com.apple.Safari
    Version: 6.0 (8536.25)
    Build Info: WebBrowser-7536025000000000~2
    Code Type: X86-64 (Native)
    Parent Process: launchd [256]
    User ID: 501

    PlugIn Path: /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/PlugIns/HPPrintSettings.bundle/Contents/MacOS/HPPrintSettings
    PlugIn Identifier: com.hp.print.psdriver.HPPrintSettings
    PlugIn Version: 19.1.0 (19.1.0b429)

    Date/Time: 2012-08-09 01:32:41.576 -0400
    OS Version: Mac OS X 10.8 (12A269)
    Report Version: 10
  5. hstaniloff macrumors newbie

    Apr 24, 2008
    I'm crashing too

    I installed the HP Printer update and I too am crashing in every single app!
    I'm going to uninstall and re-install the printers that I am using to see if that fixes it.
    Any help is appreciated!
  6. liya1201 macrumors regular

    Sep 8, 2010
    It happened to me too!

    Re-install Mountain Lion from Recovery disk did not help. However, restore the hp printer folder in Library/Printers/ from Time Machine solved the problem. Do remember to Repair Disk Permissions after restoring from Time Machine.

  7. Graig, Aug 10, 2012
    Last edited: Aug 17, 2012

    Graig macrumors 6502


    Aug 23, 2009
    Vancouver, BC
    I tied to print today and got an error message saying that the update was installed incorrectly and did I want it repaired. I allowed this and it did a quick permissions repair and now printing seems to be OK.
  8. jimtuch macrumors newbie

    Jan 30, 2008
    Remove this file to trash:

    I had same problem and someone suggested this in Apple forum and it solved the problem.
  9. ashforma macrumors newbie

    Feb 9, 2011
    HP Printer problem


    Just tried the fix mentioned above, and now I am rintign from Safari. FireFox also had the same crash problem and even MS Word [Mac version]

    Thanks for the heads up.

  10. david.grenier macrumors newbie

    Aug 11, 2012
    I came across this post while I was on the phone with Apple support. I was passed around a few times because they thought it was related to my HP LaserJet 1200 being connected to my AirPort but that was a red herring. As soon as I deleted this file the problem went away.

    I continued helping Apple troubleshoot this by deleting and re-adding printers, and by resetting the printing system. Each time I added the printer I was informed some parts of the installation were missing and it asked if it should download and install. I did, and the file reappeared, and so did the crashing. Deleting the file fixed it, again. The tech said he'd pass this along to their engineering people so presumably they'll work with HP to find out what happened.

    Thanks again for posting this fix.
  11. devman thread starter macrumors 65816


    Apr 19, 2004
    yep, fixed it for me too. Thanks much!
  12. Blackberryroid macrumors 6502a


    Aug 8, 2012
    I'm surprised they issued a software update for my 2002 HP Printer (So I have a 2002 HP Printer and a $1500 Mac. If it ain't broken, don't fix it. Problem with that?)
  13. MQStubbs macrumors newbie

    Apr 8, 2009
    Fixed it for my HP Laserject P2055dn

    After struggling for a few days I had inspiration to try the MacRumours forum and this fix fixed it for my HP Laserject P2055dn.

    Brilliant help
  14. Duke&tank macrumors member

    Feb 15, 2009
    Officejet Pro 8600 here and it worked just fine.
  15. Crow67 macrumors newbie

    Aug 16, 2012
    Same Problem

    Preview quit unexpectedly while using the HPPrintSettings plugin

    All OK up until yesterday!
    Tried deleting and reinstalling the printer - will print test page, but nothing else.
    Tried time machine, same deal

    H E L P !:(
  16. Seamaster macrumors 65816


    Feb 24, 2003
    Is anyone else finding the printing of PDFs on their HP printer is suddenly excruciatingly slow?
  17. prc87 macrumors newbie

    Aug 17, 2012
    Can't see /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin

    I've also had the application crash problem (running 10.8, latest HP drivers, HP 1320n).

    Tried to find the file to delete (/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin) but cannot find it in folder structure.

    Only subfolders inside /library/printers/ are the two named printers. I access /library folder using the OPTION-VIEW trick. Am I looking in the wrong place?

    Thanks in advance!

  18. sidewinder macrumors 68020


    Dec 10, 2008
    Northern California

    Got to:




  19. prc87 macrumors newbie

    Aug 17, 2012
    I tried to, but their was no .../hp/PDEs/ folder that i could see. Just the two printer packages within /Library/Printers/

    (By the way, I presume the full folder is MacIntosh HD/Users/peterc/Library/Printers/...???


    Just realised their are TWO /Library/Printers folders....one under my username and one directly under the harddisk root. Found the correct folder now, deleted the file and printing works again :) :)
  20. sidewinder macrumors 68020


    Dec 10, 2008
    Northern California
    Come on...there are NOT two "/Library/Printers" folders!! :rolleyes:

    When someone starts a path with "/", that means the root directory. Not the root directory for the user account....

  21. prc87 macrumors newbie

    Aug 17, 2012
    OK, thanks, now I understand.
  22. mcvite macrumors member


    Apr 12, 2011
    hp printer update

    i have a Photosmart Premium C309g-m [A11B8B] carried out the update and it all works on google chrome and safari,no issues what so ever
  23. juliusl2 macrumors newbie


    Aug 18, 2012
    Tallahassee, FL
    HP Update 2.1 Work-Around Is Partially Successful

    Following suggestion to remove the hpPostScriptPDE.plugin, I was able to print with my HP LaserJet P2015dn. There is still a problem with the Apple Store Update. I continue to receive notification that a software update, namely the HP 2.1 update, is available.

    Ultimately, it seems that the new HP update problem with OS 10.8 and LaserJet printers will have to be resolved by Apple and HP. From what I recall from past problems involving HP, HP engineers in the "what matters to HP and Apple" department are slow!! A new HP Update 2.6 (intended advance dating) may take several months.
  24. jobo49 macrumors newbie

    Feb 8, 2012
    Not a Mountain Lion issue

    The solution of moving the .plugin file to the trash works for me.

    However, this is *not* a Mountain Lion issue, it's an HP update bug.

    I applied the update from HP while using Lion and everything started crashing on the HP printer.
  25. Dragoro macrumors 6502


    Nov 27, 2010
    I just got a second update for HP printers yesterday.

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