HP Scanjet 3970 problems

Discussion in 'Mac Basics and Help' started by juppy, Sep 8, 2008.

  1. juppy macrumors newbie

    Joined:
    Sep 7, 2008
    Location:
    Lincolnshire UK
    #1
    As a new convert to Mac's from PC's I have found 99% of things no problem at all. However I am having problems getting my HP scanner a Scanjet 3970 to work with my iMac. I have downloaded and installed the relevant mac drivers/software for it and the HP Device manager software starts but when I chose scan picture it reports that no scanner is connected.

    I have tried the USB cable in different USB ports to no effect. I am sure the cable is Ok as when I connect it each time the scanner goes through a self test as it does when I switch the power on at the wall. The only thing that puzzles me is that when HP device manager window has HP3600 Series showing for the devices drop down and you can select nothing else as it is the only entry in that drop down.

    Has anyone else had problems with this scanner or knows what i am doing wrong. It is not something I use all the time but I would like it to work! Any help or suggestions would be greatly appreciated.
     
  2. juppy thread starter macrumors newbie

    Joined:
    Sep 7, 2008
    Location:
    Lincolnshire UK

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