Huge Apple Rant... (How should I handle this situation)

[iTeen]

my friend had this exact same problem with his ipod touch, now i a little bit hesitant to buy a iPod Touch...if i have these problems when i get it i am going to march right back to costco and demand a ipod classic.
very sorry to hear this has happened to more than one person.

just wondering, my friend has a 8gb, what about you?

 

[Sesshi]

The obvious interim solution is to use your PC to sync your iPod. At least you'll get use of the iPod and you won't be beating your head against the wall.

I think killmoms could be on to something. Everything else seems to have been eliminated as a possibility. The fact that your USB works for other devices doesn't help as a confirmation naturally, but it doesn't rule it out entirely either. I'd theorize that the iPod puts demands on the USB ports that the other devices don't.

Not really - it draws pretty much the maximum allowed by USB, in line with say a bus-powered HDD. But the fact that the kit is ancient may be a factor - I don't know if there are any USB issues with PB, and the Dell probably doesn't have USB2.0.

 

[ErikCLDR]

Yea I've got the 8Gb too. I've done some research in apple's discussions and there are loads of people having this issue but the majority of them seem to be using vista.

 

[IJ Reilly]

Not really - it draws pretty much the maximum allowed by USB, in line with say a bus-powered HDD. But the fact that the kit is ancient may be a factor - I don't know if there are any USB issues with PB, and the Dell probably doesn't have USB2.0.

I'm thinking it's a logical issue, not a power consumption issue.

I use my touch on two far older Macs, neither with USB 2.0, and it works -- mostly. My suspicion is that any small drop-outs during the syncing process aren't being read by the touch as errors (does it checksum?), which then causes playability problems. The reason I like the USB theory is that every other possibility appears to have been eliminated.

 

[ErikCLDR]

Well, I've had it. hahaha

(Email to product specialist, I took out names and numbers)

Hi *****,

I was wondering if you could give me a call about the iPod touch issues I am experiencing. My case number is XXXXXXXX.

Just as a quick recap my current issues are
- Intermittent problem of iPod audio cutting out
- Intermittent problem of songs not being able to be fast forwarded/rewound using the slider bar (video sent to you from **** ***** from me)
- Some songs not playing at all (resolved by burning songs to CD and reimporting)
- Vanishing Album Art (never really discussed)

I understand where you are coming from with the idea of buying music from the wireless iTunes store but it would take me weeks (or years) to get a substantial library of free music to test with. I could pay to download songs but I don't feel comfortable investing any more money into this unstable system and I do not believe it is my financial responsibility either. I have already invested hundreds in iTunes music as well as iPod accessories (somewhere around $600 in addition to this iPod), Spending any more money on a system that does not work for me to me is not feasible . Furthermore I don't understand what the wireless iTunes store downloads would show us... we already know the music syncs fine with my PC but not with my Mac. I feel like we're just hunting and pecking now with no solution in sight.

I want have this issue resolved by the end of the week otherwise something needs to be done. I've been working with tech support since February 21st trying to resolve this issue. Today is March 25. I know that you guys are working hard trying to resolve this issue, but it seems to me that this mysterious problem is, for the lack of a more subtle word, unsolvable. I have spoken on the phone for hours many times, I've driven almost 2 hours round trip to my nearest apple store, and I've spent a great amount of time researching this problem on my own and testing out possible repair solutions.

I attempted to express my concerns with customer relations but I ended up speaking with an Indian man who was less then understanding, speaking to a wall would be a good analogy. I believe I have been a loyal customer to apple over the years and patient with this current troubleshooting process. I would like to say that you and **** have done a fantastic job helping me and have been very responsible, my problem is just that no solution has been found.

I apologize for writing such a lengthy email but I want you to know where I am coming from and understand the frustration I am experiencing. I appreciate all the work you, **** ******, and the others behind the scene have done for me and I have faith that we will eventually be able to come to some sort of conclusion.

Please contact me at XXX-XXX-XXXX anytime after 4:30 Eastern time so we can discuss this issue. I look forward to speaking with you.

Thank you,
XXXX XXXXXXX