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HUGE problems with ordering from AT&T.

B

britneyfan

macrumors 6502
Original poster
Sep 18, 2010
443
0
On Friday at 5 AM ordered the phone.
Friday at 6 AM got an email saying the order wouldn't be processed
Called AT&T and they said it's the credit card company's fault.
Credit Card company says it's a fraudulent charge.
AT&T clears it up they say.
AT&T sends an email saying your order has been processed.
AT&T sends another email saying it WON'T be processed.
Repeat process w/ credit card company and AT&T.
AT&T sends an email saying your order has been processed.
AT&T sends another email saying it WON'T be processed.
Repeat process w/ credit card company and AT&T.
AT&T says we should be getting the iPhone.
AT&T sends an email saying your order has been processed.
AT&T sends another email saying it WON'T be processed.
Repeat process w/ credit card company and AT&T.
AT&T says we should be getting the iPhone as of this morning.

But on AT&T.com it shows 3 orders.

The first one is backordered. Ordered on 10/8.
The second one is canceled from 10/8.
The third once isn't backordered. Ordered on 10/7.

The credit card company said on Saturday there was 4 pending charges.

WHAT SHOULD I DO?

PS: We have good credit.
 
Man we could get good jobs at AT&T redesigning all their systems! That's how they need to spend some of the dough they're trying to make processing these orders.
 
britneyfan said:
and then I'd have to deal with the credit card company, etc. eeeeek.
Click to expand...

Well, hopefully you'll get a refund before the money is due. If paying off three iPhones will be a problem, and you don't want to incur financing charges, your best bet is to call AT&T and try to cancel two of the orders.

If it were ME, I'd risk it and get at least one phone in my hand. The rest I would deal with it as it came at me. But that's me. :D
 
ZBoater said:
Well, hopefully you'll get a refund before the money is due. If paying off three iPhones will be a problem, and you don't want to incur financing charges, your best bet is to call AT&T and try to cancel two of the orders.

If it were ME, I'd risk it and get at least one phone in my hand. The rest I would deal with it as it came at me. But that's me. :D
Click to expand...

IDEK how many orders there are. Both companies are pointing the fingers at each other. When I have 10 iPhones on the doorstep on Friday (or whatever day... SMH) I will bring them to AT&T and be like "deal with it." Because this is just ridiculous.

Wouldn't it be cool if they let me keep two as a compensation? LMFAO. One can dream.
 
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