Hype Backlash?

Discussion in 'iPhone' started by indig0blue, Jun 20, 2007.

  1. indig0blue macrumors member

    Joined:
    Jun 5, 2007
    #1
    Ok, I think I am getting to the point where I think AT&T and Apple might be doing a disservice to customers by being so secretive of the launch details.

    I just called some stores in the Columbus, OH where I live. All three were corporate stores.

    One guy said that they will have the iPhone on launch day and will be organizing a "movie theater" type line for people who want to wait. He seemed cool and I appreciated that he was straight forward.

    The other two places that I called were your typical "duh" AT&T employee. Both places said that they didn't know if they will have the iPhones or not. But somehow both of these stores will have security on hand at launch day to handle crowds. Hmmm? I pressed one employee by asking "if you are a corporate store then won't you have the iPhones?". She responded by saying that she won't know anything until 6pm on launch day. So unless the employees are taking a REALLY LONG lunch break then why would 6pm have any significance? And by the way, this girl also said there will be security at her store to handle lines. Lines? Lines for what?

    I am not sure if these AT&T employees are completely petrified of the law that Apple has laid down or what. But I dont see a problem with confirming or acknowledging information that is public and has been released through Apple.

    And at this point, why can't AT&T stores, and Apple stores for that matter, have some kind of plan of how the lines will be handled? It would also be nice if they could release how many phones each store will have. That way, for those of us who want to be crazy and camp out waiting for it, at least we can make that decision. And releasing store inventory numbers will likely help with crowds. If I were to pull up and see a line of 100 people for a store that only has 50 phones, I would just take off.

    I am still not sure what the best bet is. I think I am leaning towards one of the AT&T stores I called where the person was being bitchy because that just tells me that are hiding something.
     
  2. applehero macrumors 6502

    Joined:
    Jun 12, 2007
    Location:
    29º 25' 26"N, 95º 29' 36"W
    #2
    I think a lot of this comes from the fact that at&t has never been subject to this type of situation. They've gone into some kind of 'panic mode' most likely due to a lack of information. This is causing them to treat the iPhone like other new phone releases they've had, which is way off the mark here.

    From the reps point of view, they have to stay open late on a Friday night (cuts into party time), don't have any information to give the swarms of people that hammer them with questions. They're hearing about people camping out overnight, increased security, etc.... I think they're approaching a breaking point....

    If they could get away with saying 'We don't freakin' know anything yet, stop asking!' They would, seeing how they can't, they come up with responses bases on past experiences hoping it will satisfy the curiosity until more information is released.

    My 2 cents.....
     
  3. CoachKrzyzewski macrumors member

    Joined:
    Jun 13, 2007
    #3
    don't count on them letting you know how much stock each store has... they want as many people there as possible so when iphones run out they'll try to upsell you some other smartphone or something.
     

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