I accidentally purchased an App? Any way to get a refund

Discussion in 'iPad Tips, Help and Troubleshooting' started by rimmi2002, Jul 9, 2011.

  1. rimmi2002 macrumors member

    Joined:
    Apr 6, 2011
    #1
    HI I followed a link from a site saying the app was free for a limited time. I clicked install without checking that is was no longer free. On top of that I had just installed an app minutes prior to that and it did not ask for verification and just installed the app. I stopped the download and deleted that app from the ipad, but I'm sure I'll have to pay for it. Any way I can ask for a refund or should I just call my creditcard company and tell them to refuse the payment. Any advice on what I can do? Thanks.
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Apple has been known to give refunds under certain circumstances. Try calling them.
     
  3. rimmi2002 thread starter macrumors member

    Joined:
    Apr 6, 2011
    #3
    How do I call or contact them. I couldn't find a reasonable number. Anyone which is the best direct number to call them for a issue like this? Thanks.
     
  4. engelke2010 macrumors 6502a

    Joined:
    Mar 28, 2010
    #4
    I haven't done this, but I believe there is a way inside iTunes to Report a Problem. I think it was under your account info, purchase history, and report a problem.
     
  5. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #6
    If it's the first time you've "accidentally" downloaded an unwanted app by mistake, they'll credit your iTunes account, but if it happens a 2nd time they'll probably NOT credit your account. Just call them as the previous poster mentioned...
     
  6. finchwizard macrumors member

    finchwizard

    Joined:
    Nov 15, 2005
    Location:
    Australia
    #7
    macappstore_english_us_support@apple.com

    Email them.
    Explain the situation.

    Provide them with the order number of the purchase.

    (Which you can get from logging into your account in iTunes and viewing your purchase history.)
     
  7. mutchy126 macrumors regular

    Joined:
    May 8, 2011
    Location:
    UK
    #8
    Here is how to get a Refund!

    I found a Video on CNET on how to get a Refund on iTunes itself:
    http://adf.ly/2CNZf
     

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