I am fed up!

Discussion in 'iPhone' started by Crysalis, Sep 13, 2009.

  1. Crysalis macrumors member

    Joined:
    Aug 24, 2009
    #1
    I just scheduled my appointment for a sixth iPhone replacement. Heres the story:

    iPhone #1 (3G from launch date) - cracked screen within a day of having it. Was NOT (and I swear on my life) a user problem. The iPhone simply cracked while sitting on a table. It was a hairline crack.

    iPhone #2 - White casing cracked around volume and vibrate switches

    iPhone #3 - white casing cracked around dock connector and light leakage

    iPhone #4 - had some light leakage (but I dealt with it). For about a month, the phone randomly would not wake from sleep, rendering it 100% useless until a hard reset was done. Stumped all the geniuses in the store, so it was replaced.

    iPhone #5 (just got it today) - VERY bad light leakage. I might as well not even have the casing on the phone its that bad.


    Can I get some kind of suggestion on what to do? I take PERFECT care of my iPhones. They were all in a case and NONE have been mistreated or dropped in any way. I called Apple about it and they said go to store. Nearest store is about 30 minutes away, so its not "down the street" when I've gone there 5 times now to get new phones. Phone "genius" has been of no help and refuses to offer new phone of any kind... just replacements. I made sure to buy Applecare for this reason. Any time I mention or ask about getting a NEW phone instead of replacement, they blow it off and talk about how great the replacements/refurbs are (which they are apparently not).

    Advice? I'm about ready to switch away from iPhone.
     
  2. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #2
    It was a flawed NEW phone that sent you down this path in the first place, so why place any more faith that you're more likely to find perfection in another new phone vs. a refurb phone?

    When I worked at Apple (fairly recently), all refurbs (iPhone/iPod) came in a brand new case, with a brand new battery. So even though you're getting a refurb phone, no other customer has handled the case on that refurb before you (in regards to your case cracking issues).

    If you're not happy with your local Apple Store's Genius Bar, call the 1-800 number and arrange to ship your phone in for replacement.
     
  3. gilkisson macrumors 65816

    gilkisson

    #3
    To the OP -- best of luck. I don't know what anyone on an online forum can do to directly help you, other than give you verbal encouragement.

    Apropos of nothing at all, the problems outlined here remind me of someone...
     
  4. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #4
    30 min is really close for an apple store!

    other than that, maybe not be so picky about the phone? i realize its easier said then done
     
  5. lollicup macrumors regular

    Joined:
    Aug 20, 2009
    #5
    and you lost me already

    glass doesn't just crack on its own
     
  6. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #6
    Yep, I'm thinking the OP should just get rid of the iPhone now, IMHO.
     
  7. Mystikal macrumors 68020

    Mystikal

    Joined:
    Oct 4, 2007
    Location:
    Irvine, CA
  8. Crysalis thread starter macrumors member

    Joined:
    Aug 24, 2009
    #8
    see, i know i'm being picky now, but gosh darn if i paid that amount of money for the phone and pay $100/mo for it as well has the $69 for apple care, I think I have a right for being picky. If I have to keep replacing the thing, I might as well start budgeting the gas to go there! lol

    I'm not blaming cracks on anyone because I know its an issue with white 3G's. Mine were BIG cracks... to the point where you could take the phone a part by them. My problem with the refurbs is the light leaks. #4 had leaks, but I lived with them because the phone didn't crack and worked great. But then, the sleep problem started. That was the best phone I had until then. After being put through the run around to get phone #5 and to get another bad quality phone, it just iced the cake.

    1-800 number will not offer me to send phone in or get replacement. They keep making me go to the store.

    I seriously do not know. The phone was sitting on a table for an entire day. Came back to it, and it was cracked. The genius bar said possible heat problem cracked it.
     
  9. runastun564 macrumors newbie

    Joined:
    Aug 26, 2009
  10. DotCom2 macrumors 68030

    Joined:
    Feb 22, 2009
    #10
    Do you live alone? :confused:
     
  11. schwell macrumors regular

    Joined:
    Jun 21, 2009
    #11
    You have destroyed enough iPhones. For the sake of our planet please stop.

    I recommend two tin cans and string. They come with a very affordable monthly service plan.
     
  12. nateo200 macrumors 68030

    nateo200

    Joined:
    Feb 4, 2009
    Location:
    Northern District NY
    #12
    This. Those might even support MMS too....
     
  13. blancoBronco macrumors 6502a

    blancoBronco

    Joined:
    Jul 4, 2009
    Location:
    South Tampa
    #13
    that's probably the best option. those cracks wouldn't have shown up well enough to see them and none of this would have happened.

    but otherwise, there really isn't anything you can do about it. it's just bad luck. not to rub it in or brag, but all 3 of my iPhones have been perfect. you might just keep trying until you get a good one

    and 30 minutes isn't really that far away. that's how far away my local apple store is. so it's not that big a deal to go there
     
  14. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #14
    Let me get this straight, you have constant light leakage problems, but you don't check your replacements before you leave the shop/mall, let along you drive all the way home?

    Really???

    I think you can figure out my suggestion. :D

    FWIW I don't think the replacements they hand out, which I do believe are new, just not new in box, are fine. I went through a couple of 2Gs with battery issues, and the new ones I got weren't any different from the replacement 3GS I got two months ago.
     
  15. eawmp1 macrumors 601

    eawmp1

    Joined:
    Feb 19, 2008
    Location:
    FL
    #15
    Did you drag the needle accross the phonograph when you were little?
    Did you pull the cassette tape out of its casing?
    Have you hit a TV to get it from vertically scrolling?
    Did you install Windows on a Mac?

    You must have done something to invoke this horrible technology karma. Because, either it's karma, or you. You are the exception to the rule that millions of iPhone users have had NO PROBLEM (imagine Sam Kinison's voice here).

    I second the tin can and string comment above!
     
  16. ethical macrumors 68000

    Joined:
    Dec 22, 2007
    #16
    It wouldnt be hard for it to provide support before AT&T :p
     
  17. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #17
    I have to say, I find it very funny that somehow, the "defective" iPhones seem to seek out certain people like they're magnets or something. It would make sense if EVERYONE had to return their iPhones 5+ times, or if a lot of people ended up with 1 or 2 exchanges. But it always seems like people either almost never have a problem, or end up with EVERY "bad" iPhone ever made.

    And wouldn't you think that after the 4th exchange, you'd think maybe it's time to consider a Blackberry or a Palm Pre or something?

    Just sayin'...
     
  18. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #18
    As others said, check it at the store, otherwise it's user damage.

    If heat will break glass, all the car windows will be broken. Note that car windows get hotter than iPhone.

    Yup, usually the mystery "defective" iPhones only seek newbies, ALMOST NEVER anyone who can actually produce any real proof.

    FYI I used to sell unlocked iPhones, I examined everything before I sell, neither I nor one ever found any problems, EVER.
     
  19. ethical macrumors 68000

    Joined:
    Dec 22, 2007
    #19
    Not to argue with you, because I agree with almost everything you've said.... but I doubt car windows and the glass on the front of the iPhone are the same type of glass. So I dont think it's fair to make that comparison.
     
  20. ViViDboarder macrumors 68040

    ViViDboarder

    Joined:
    Jun 25, 2008
    Location:
    USA
    #20
    Still baffles me that there are only a few people that have problems with their phones and get replacements... and when they do they get like 5.

    Probability here... Some consistent factor between the User and the Phone have to be increasing the risk over other users and their phones... Kinda narrows it down now doesn't it? ;)

    But seriously, if I had the problems you've been having I wouldn't keep the iPhone. It's a great device but not worth that hassle.
     
  21. sfditty macrumors regular

    Joined:
    Nov 21, 2008
    #21
    While there may be people who return their iPhones time after time because they are too picky, sometimes it's just bad luck that you keep getting bad ones. My 1st gen iPhone was perfect (by reasonable standards). Then I had to return my 3G four times for various common reasons, and the one I decided to keep had a frozen pixel that I would have to press down on occasionally to make go away- I just got sick of taking it back, only to get another problem iPhone. Now my 3GS is perfect (again by reasonable standards). After my own experience, I'm not so quick to assume people who return their iPhones multiple times are necessarily being unreasonably picky.
     
  22. Gix1k macrumors 68030

    Gix1k

    Joined:
    Jun 16, 2008
  23. John T macrumors 68020

    John T

    Joined:
    Mar 18, 2006
    Location:
    UK.
  24. John T macrumors 68020

    John T

    Joined:
    Mar 18, 2006
    Location:
    UK.
    #24
    PS

    And brag about it! :D
     
  25. appleguy123 macrumors 603

    appleguy123

    Joined:
    Apr 1, 2009
    Location:
    15 minutes in the future
    #25

    When you can see light through the back casing.
     

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