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I am furious with Speck Cases.....

L

lidomkj

macrumors regular
Original poster
Feb 21, 2008
153
0
I ordered the satin macbook case on December 12th and the website said it was in stock. I never received a tracking number and sent an email on December 19th asking where it is. They replied that there was a problem with their computers and said that would upgrade me to overnight shipping. I received the tracking number and the UPS website just says "billing information received" and it never shipped. I ended up calling the rep who sent me the email yesterday and said I still did not get it and the UPS website did not update with shipping details. He said that they were out of stock and nothing he could do and could not explain why I received a tracking number and it never shipped. He then checked it said that they had 1 left in stock and he would ship it that day. He "guaranteed" me that I would receive it today and he would email me the tracking number.

Today comes and goes and I never received a case and never received an email with the tracking number. I called several times in the afternoon and left messages with nobody calling me back. What makes it worse, they are closed now for Christmas Eve and Christmas. I am furious over dealing with their company and getting lied to twice.

I want this case to protect my Macbook and Incase does not make one for this model yet or I would immediately cancel and order theirs. I did not buy from Apple since I had a coupon code for Speck and also did not have to pay any taxes.

I am just extremely frustrated and furious. I would not have posted this if I got the case or if I was able to talk with someone at Speck today. I just needed to vent.
 
A strongly worded e-mail should work and I'd venture to guess you may wind up with a free case. Calm down and be gentle with them.
 
Vote with your wallet. Cancel the order and get a similar product elsewhere (even if you have to wait a little while for Incase to manufacture one). That's what I would do. They had two chances to set things right and they failed to do so.
 
I have been calm and collected each and every time I talked with them, including the emails I sent. I know from past experience that customer service reps (in fact, most people in life) never go above and beyond when you beat them up. I am just venting here.
 
iVeBeenDrinkin' said:
Who do they think they are? Taking a few days off for the holidays, the nerve of some people.
Click to expand...

That's not the point of his frustration, genius. It's the fact that they lied and told him his product shipped *twice* and both times provided useless tracking numbers. That is fair to be ticked off at, especially with the fact that he's now out of luck for a few days. I bet he wouldn't have been too annoyed if they'd simply told him an accurate ship date.

OP, I agree in that you should send a firm but polite email about it. Most companies will rectify slights to their customers. Good luck.
 
Well, to my shock....it arrived today. Never received the tracking number though. Got a Christmas present that I was not expecting to get after the bad info I received several times.

If they would have provided accurate info or a true ship date, I would not have been frustrated.

To the comment about people taking Christmas off, I was referring to getting bad info and not being able to resolve until they came back after the break. It was not about them taking the holiday off. I would never be mad at someone taking time off or holday vacations.

Glad I have it since it is a really nice case, just bad service.

Thanks for everyone putting up with my complaints while venting. My wife did not want to hear my whining and needed to get it out of my system.
 
lidomkj said:
I ordered the satin macbook case on December 12th and the website said it was in stock. I never received a tracking number and sent an email on December 19th asking where it is. They replied that there was a problem with their computers and said that would upgrade me to overnight shipping. I received the tracking number and the UPS website just says "billing information received" and it never shipped. I ended up calling the rep who sent me the email yesterday and said I still did not get it and the UPS website did not update with shipping details. He said that they were out of stock and nothing he could do and could not explain why I received a tracking number and it never shipped. He then checked it said that they had 1 left in stock and he would ship it that day. He "guaranteed" me that I would receive it today and he would email me the tracking number.

Today comes and goes and I never received a case and never received an email with the tracking number. I called several times in the afternoon and left messages with nobody calling me back. What makes it worse, they are closed now for Christmas Eve and Christmas. I am furious over dealing with their company and getting lied to twice.

I want this case to protect my Macbook and Incase does not make one for this model yet or I would immediately cancel and order theirs. I did not buy from Apple since I had a coupon code for Speck and also did not have to pay any taxes.

I am just extremely frustrated and furious. I would not have posted this if I got the case or if I was able to talk with someone at Speck today. I just needed to vent.
Click to expand...

Calm down a bit. They'll probably either may give you a free case or maybe a gift card to apologize for making that mistake...Usually a lot of companies do that if anything happens such as like this one.
 
lidomkj said:
Well, to my shock....it arrived today. Never received the tracking number though. Got a Christmas present that I was not expecting to get after the bad info I received several times.

If they would have provided accurate info or a true ship date, I would not have been frustrated.

To the comment about people taking Christmas off, I was referring to getting bad info and not being able to resolve until they came back after the break. It was not about them taking the holiday off. I would never be mad at someone taking time off or holday vacations.

Glad I have it since it is a really nice case, just bad service.

Thanks for everyone putting up with my complaints while venting. My wife did not want to hear my whining and needed to get it out of my system.
Click to expand...

I would have been pissed also. You have every right to vent, the wife always listens to me bitch about things like this. I own a Heating and Cooling company and I deal with the same thing every day ordering parts, I have come to the conclusion that most people are either brain dead, complete morons, or don't give a !@&$.:mad: So don't feel alone. sorry for my rant.
 
Tinknock71 said:
I have come to the conclusion that most people are either brain dead, complete morons, or don't give a !@&$.:mad: So don't feel alone. sorry for my rant.
Click to expand...

99 times out of 100 they're not brain dead or complete morons, they just don't give a !@&$.
 
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