I have had it up to HERE with this frickin' Macbook. The hard drive just died for the second time. (At least, that's what we surmise; we get the blinking folder with the question mark when we reboot it. The disc drive died some time ago, so we can't run the Snow Leopard disc to check for sure.) I googled the issue and found info here about Apple's program to replace hard drives for Macbooks bought in '06 and '07 ... which we did ... but that expired Aug. 15. So if our drive had died TWO WEEKS earlier, it would have been covered. I called Apple, but they said they can't do anything. I'll call them back tomorrow and see if I can get someone in charge, but frankly, I'm not holding out much hope. We have had SO many issues with this thing. The case has cracked in several places (no, we don't throw it around!), we've had numerous power-cord issues, the hard-drive problems (now twice) and the disc drive quitting. Frankly, I'm not even sure I WANT Apple to fix it. At this point, I'm ready to sell the darn thing for parts and buy a PC laptop or netbook. My husband (who was always a PC guy) is vowing never to buy another Apple product ... though he'll have to pry my iPhone out of my cold, dead hands! Has anyone else had this many problems? I am just shocked that a laptop we paid so much for has given us so much trouble.