I am sooooo happy right now

Discussion in 'iPod touch' started by cky923, Feb 16, 2009.

  1. cky923 macrumors member

    Jun 24, 2008

    I just got back from the king of prussia mall apple store and my ipod touch wouldn't charge
    even 2 months over the warranty they replaced it free of charge (not even restocking fee)
    the man's name was robert
    i am so happy right now and would recommend apple products to ANYONE
  2. SLC Flyfishing Suspended

    SLC Flyfishing

    Nov 19, 2007
    Portland, OR
    My wife's HDD on her MacBook went out about a week after warranty expired, the genius didn't even hesitate replacing it. We forgot to take the OS install disk with us so they just upgraded her to Leopard free of charge!

    The really cool thing was that there was this other lady there with a similar problem, she was over a year outside of warranty and they still replaced her HDD free of charge!

    Apple really knows how to take care of their customers. And I'll bet that's a huge part of why they have such loyal ones.

  3. ceezy3000 macrumors 6502


    Jan 10, 2009
    The Valley!!
    not in all places, i used to think they were the best but i have yet to seen this proven in my experiences
  4. sushi Moderator emeritus


    Jul 19, 2002
    Nice stories. :)

    A few years ago, I had some issues with my PowerBook 15. Unfortunately it was past the AppleCare warranty. After I mentioned that I really needed the PowerBook because of Classic support, and did not want a MacBook Pro replacement (they had just been released) they did a major overhaul of it including replacing the logic board, keyboard and a few other items.
  5. mgguy macrumors 6502


    Dec 26, 2006
    It's seems only fair that Apple would go the extra mile in providing good service--we are paying top-dollar for their products (which are top quality and well worth it). I imagine that not all Apple agents would have been willing to replace something that was outside of warranty, but I don't know that with certainty because I have never had to return anything for service. Anyway, congrats on getting the battery replaced free and feeling happy.
  6. plumbingandtech macrumors 68000

    Jun 20, 2007
  7. claimed4all macrumors 6502

    Sep 26, 2008
    Puts alot more faith into Apple Care for me. I have not purchased it yet, I have until September, but the things I read like this, the more I assure myself I am going to get it.

    Its nice to hear a change of pace from the "I hate the Genius that...."
  8. sushi Moderator emeritus


    Jul 19, 2002

    Genius are people. In that light there will be a few bad ones that slip through. For the most part, my family and myself have found most to be very good.

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