Sometimes when you file a claim they miraculously “find” the device.I do. Somehow it lost a half pound between drop off and the first scan once in the system. I think it was the local UPS terminal that I dropped it off to that stole it. What a crock...
And UPS says I have to file all claims online, but there is no choice for 'You jerks stole my iPhone!'. I'm on the phone with an 'agent', but who knows what will happen. I'm just... Wow...
Sometimes when you file a claim they miraculously “find” the device.
Very sorry to hear that.
There have been other posts about similar activity. Alas, at lease Apple can 'block' the device from being used, if it was 'sold on' and such.
Me and my fiancé traded in our iPhone 11 Pro Max’s and our Series 4 Apple Watches to Verizon for a $2000 credit on two 13 Pro Max’s and two stainless series 7 Apple watches
Anyhow the trade-in kits to ship the phones back were in these flimsy shipping boxes and I simply didn’t trust trust them…. I simply got 4 post office flat rate boxes with some heavy duty shipping tape and shipped them that way with the provided UPS ground labels… never an issue