My fiancé was in the market for a new laptop and isn't a mac person like me. So I set out to find her a decent laptop for fairly cheap. I found a place locally called microcenter. (micro center.com) Do not ever buy a refurbished product from them!!! I bought a dell and was told they are normally returns verified good to go, cleaned up, etc. Being very used to Apples refurb process I was beyond angry when I opened the box. Several keys were worn almost totally off from use! There were two black spots on the screen, and marks all over from long term use. I always loved apples refurb process, but man does this confirm for me how awesome they are. This thing is going back first thing tomorrow but it really bothers me they sell these as "refurbished". This one was obviously a floor model that saw heavy use and had defects that were very obvious. If you are ever looking at a refurb steer clear of micro center. Unless you want to roll the dice.